Medical Support Assistant

1 week ago

Cleveland, Ohio, United States Department Of Veterans Affairs Full time
Summary

The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants (Advanced). The Medical Support Assistant (Advanced) will function in Patient Care Administrative Service (PCAS).



Duties

Duties of this position include but are not limited to:

  • Schedules patient appointments.
  • Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and provides the necessary recommendations to ensure compliance or corrective actions and the appropriate level of access.
  • Maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge.
  • Communicates with non-VA medical facilities; facilitates/processes secure messaging with the patient and team; notifies patients of appointments.
  • Manages a tracking system for follow up care such as Return to Clinic Orders, Recall, consults, tests, etc.).
  • Participates in team huddles and team meetings to manage and plan patient care.
  • Sets priorities and deadlines, adjusts the flow and sequencing of the work to meet team and patient needs.
  • Works with the team to reinforce the plan of care and self-help solutions and enters appropriate information into the electronic record.
  • Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); manages electronic wait list to verify and validate accuracy and resolve issues.
  • Participates and provides input in problem solving on operational issues or procedures in team meetings, performs administrative follow up actions.
  • Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluates patient information and clinic schedule lists to determine whether patient is vested.
  • Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider.
  • Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her supervisor.
  • Reports backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
  • Maintains the confidentiality of information obtained to carry out required duties.
  • Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
  • Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Work Schedule: 8:00 am to 4:30 pm, Monday through Friday.

Compressed/Flexible:Not Available

Telework: Hiring Managers may authorize telework for certain positions based on the needs of the service.

Virtual: This is not a virtual position

Functional Statement #: Medical Support Assistant (Advanced) / 91463-A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple First Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Second Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple First Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Third Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Second Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple First Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Part-Time Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Third Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Part-Time Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple First Shift Medical Support Assistants. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with VHA...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Medical Support Assistants for all shifts. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with...

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for multiple Medical Support Assistants for all shifts. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Scheduling appointments Interpreting and verifying provider orders in accordance with...

  • Medical Support Assistant

    4 weeks ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants (Advanced). The Medical Support Assistant (Advanced) will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Schedules patient appointments. Coordinates with the patient care team to review the...

  • Medical Support Assistant

    2 months ago

    Cleveland, Ohio, United States Department Of Veterans Affairs Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for Medical Support Assistants (Advanced). The Medical Support Assistant (Advanced) will function in Patient Care Administrative Service (PCAS). Duties Duties of this position include but are not limited to:Schedules patient appointments. Coordinates with the patient care team to review the...

  • Medical Assistant

    4 weeks ago

    Cleveland, Ohio, United States Care Alliance Full time

    :Mission Statement:Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates...

  • Medical Assistant

    4 weeks ago

    Cleveland, Ohio, United States Care Alliance Full time

    :Mission Statement:Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates...

  • Medical Assistant

    1 week ago

    Cleveland, Ohio, United States Care Alliance Full time

    : Mission Statement:Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to our patients. They serve as advocates...

  • Medical Assistant

    1 week ago

    Cleveland, Ohio, United States Care Alliance Full time

    Job DescriptionJob DescriptionDescription:Mission Statement:Our mission is to provide high-quality, comprehensive medical and dental care, patient advocacy and related services to people who need them most, regardless of their ability to pay. Caregivers demonstrate a high level of empathy, compassion and profound respect while providing excellence of care to...

  • Administrative Support Assistant

    4 days ago

    Cleveland, Ohio, United States Veterans Affairs, Veterans Health Administration Full time

    Summary The VA Northeast Ohio Healthcare System is recruiting for Administrative Support Assistant. The Administrative Support Assistant will function within the Community Outpatient Services Responsibilities Receives and screens the vast majority of callers and visitors to the Office of the Facility Director, who include Veterans and/or their family...

  • Medical Oncology Travel RN

    1 week ago

    Cleveland, Ohio, United States Medical Solutions Full time

    17 in non-taxable per diem (amount subject to eligibility & seasonal/annual adjustment)Gather 'round, aspiring travel clinicians We're hiring a RN (Registered Nurse) specialized in Oncology for this incredible opportunity in Cleveland, OH. Veteran travelers say a good recruiter is their #1 key to success. They'll help facilitate, plan, support, and, of...