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Call Center Customer Service Representative

3 months ago

Annapolis, Maryland, United States KOONS TOYOTA OF ANNAPOLIS Full time

Overview

Koons Toyota of Annapolis is a leader in automotive retail and service in Maryland. To keep up with our expanding customer base, we are looking to add a Call Center Customer Service Representative to our Service team.


This position makes outgoing phone calls to customers based on service needs such as past due for scheduled maintenance and open recalls.

You will be setting service appointments for customers for our Services advisors at the dealership. We are well known for our rapid growth and focus on our employees. We believe in providing great service to our customers, improving the lives of our Customers and Employees through great leadership, a culture of service and a love of learning

Starting at $15.00/hr with room for increase within the first 90 days

Additional benefits that we offer:

  • Health, Dental & Vision Insurance
  • Life & Disability insurance
  • 401(k) plan with company match
  • Paid vacation
  • Employee Stock Purchase Plan
  • Employee Vehicle Purchase Program
  • Professional work environment, with job training and advancement opportunities

Responsibilities

  • Learn and follow our scripted process.
  • Set service appointments for our customers.
  • Study, learn and understand our maintenance we offer.
  • Exceed customer expectations and team goals.

Qualifications

  • At least 1 year of Telemarketing, Appointment Setting and Customer Service Experience.
  • Exceptionally driven with a very strong work ethic
  • Excellent communication skills
  • Have a strong desire to succeed and advance
  • Have a positive "solution oriented" attitude
  • Goal oriented
  • High School Diploma or equivalent
- *All applicants must pass pre-employment testing to include: background check and drug testing in order to qualify for employment*_

Koons Toyota of Annapolis is part of the fast growing _Koons Automotive_ a leader in automotive retail. _Koons Automotive_ is a proud 11-time winner of the Washington Business Journal's Top Workplace Award, and a 3-time winner of the Washington Post's Best Places to Work.

Our philosophy at work is this:

provide a welcoming, friendly, challenging team environment and make sure that our team members have constant recognition for their performance.

If you are in alignment with our values of integrity, teamwork and respect

Pay:
$ $17.00 per hour

Expected hours:
per week

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Onthejob training
  • Paid time off
  • Parental leave

Experience level:

  • 2 years

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Weekends as needed

Work setting:

  • Call center
  • Inperson

Work Location:
In person