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IT-Help Desk Tier 2/3

3 months ago

Fort Lauderdale, Florida, United States TEKsystems Full time

IT-Help Desk Tier2/3 at one of the nation's largest concrete contractors

The company is looking for an IT-Help Desk Tier2/3 position, which is mainly focused on providing 80% phone support and 20% deskside assistance. This role requires strong customer service skills along with a solid hardware/software support background.

Job Duties:

  • Participates in all aspects of Technical Systems support
  • Resolves support issues across all tiers
  • Expedites critical tickets by monitoring support queues
  • Advises promptly on any outages or service problems
  • Builds and maintains client workstation images
  • Manages end-user hardware & software inventory
  • Initiates procurement requests for daily support items
  • Creates and maintains Active Directory user account templates
  • Leads technical systems projects and implementations
  • Provides professional Tech Support calls handling
  • Configures PCs and laptops at multiple site locations
  • Supports various topics like system hardware, mobile communications, networking, and applications
  • Designs documentation and procedures for technical support processes
  • Follows up on unresolved calls and keeps users informed
  • Consults with other IT team members when needed

Requirements:

  • High school diploma/equivalent required
  • Preferred Associates' degree in computer science
  • Minimum 4 years supporting technology users in Windows/Active Directory and VPN
  • Minimum 2 years managing an asset database
  • Excellent interpersonal and communication skills
  • Keyboarding skills of at least 50 WPM
  • Strong analytical skills for effective problem-solving
  • Ability to travel to user sites for issue resolution and training
  • Moderate availability with on-call responsibilities

Skills:

Servicenow, Dell laptop, ticketing, help desk, phone support, Troubleshooting, Windows, Office 365

Experience Level:

Intermediate Level

About the Company:

With TEKsystems, you'd be part of a team focused on helping clients bring ideas to life and seize opportunities in today's ever-evolving landscape. As a key player in Full-Stack Technology Services, Talent Services, and practical applications, we collaborate with forward-thinking leaders to foster change. Join a workforce of 80,000 professionals partnering with over 6,000 clients, including 80% of the Fortune 500, spanning North America, Europe, and Asia. TEKsystems, an Allegis Group subsidiary, values diversity and welcomes all applicants irrespective of background.