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Field Technician

3 months ago


Gilbert, Arizona, United States Genesis Resource Inc Full time
Job Description

Benefits:

  • Company Credit Card
  • 401(k) matching
  • Bonus based on performance
  • Company car
  • Dental insurance
  • Health insurance
  • Paid time off

Company Overview

Genesis Resource is the exclusive distributor for Morse Watchmans KeyWatcher product in Arizona, Nevada, and New Mexico for over two decades. Morse Watchmans, a pioneer in the electronic key control industry for the last three decades, is a world-renowned leader.

Genesis is a thriving small business with a stellar track record of profitability. We foster a supportive and upbeat work environment for our team members. Our office culture strikes a perfect balance between productivity and enjoyment. This opportunity is ideal for individuals aiming for both career success and a fulfilling personal life. We are excited to welcome the right candidate onboard.


Responsibilities

  • Travel: Occasional trips requiring 1-3 nights per month
  • Offer technical support to clients to resolve hardware, software, and operating system issues via phone or remote access for all applicable products
  • On-site equipment setup and training
  • Lead project management to ensure timely task completion by the team
  • Flexibility to participate in a rotating schedule for 24/7 emergency phone support
  • Maintain client engagement by providing updates on project progress
  • Remote technical assistance via multiple platforms
  • Assume responsibilities of team members when necessary
  • Identify and troubleshoot issues, conducting root cause analysis

Qualifications Required

  • 1-3 years of technical or customer support experience
  • Effective multitasking abilities
  • Address and resolve objections causing project delays
  • Capacity to work efficiently in fast-paced and high-pressure settings
  • Capability to lift equipment weighing up to 40 lbs

Preferred Qualifications

  • Proficiency in Microsoft Office Suites
  • Proficiency in Salesforce
  • Team player: Collaborates with colleagues and clients to achieve shared objectives with a positive and goal-oriented mindset
  • Solution-focused: Listens actively, gathers essential information, and implements action plans to resolve issues promptly and professionally

Bonus Skills

  • Mechanical inclination
  • Proficiency in Windows Server
  • Experience in Network Administration
  • Familiarity with Active Directory and SQL Server
  • Possession of technical certifications