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Customer Technology Consultant

3 months ago

Plainfield, New Jersey, United States FedEx SupplyChain Full time
AboutFedEx Supply Chain

FedExSupply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in thethird-party logistics industry offering a diverse service portfolio thatenables commerce for businesses. With a proven track record of innovation andoperational excellence, FedEx Supply Chain takes a consultative approach tooptimize logistics processes, implement innovative technology and drivecontinuous improvement. By leveraging best practices and the world-renownedFedEx network, FedEx Supply Chain delivers leading solutions that provideflexibility, enable scalability and improve cost-effectiveness for customers.Through more than 11,000 employees, 130 operations and 35 million square feetof warehouse space, FedEx Supply Chain manages nearly 150 million packages andprocesses 358 million returns each year. For more information, go

WeHave....
  • Astrong FedEx brand consistently ranked among the world's most admired andtrusted employers.
  • Atop notch leadership team with the experience needed to grow and develop yourcareer.
  • Anopen mind for new ideas and creative methods.
  • Astrong compensation and benefits package, including health, vision, dental,401k with a strong match and much more
GeneralSummary....

TheCustomer Technology Consultant is responsible for all tasks related to themanagement and technical services supporting customers in FedEx Supply Chainbusiness units. This includes management of overall customer programs from anIT perspective, customer relations, service delivery and performance as well asprojects. Management of customer programs, projects and support will spanmultiple systems, applications, interfaces, B2B communications, andinteractions with customer systems.

This position will beresponsible for.....
  • Oversee variouscustomer programs, customer relations, projects, and support activities.
  • Effectively partnerwith and build solid relations with internal and external customers, corporateIT team members and other business partners.
  • Provide direction toonsite and remote IT teams that are part of a matrix organization.
  • Manages and acts assingle point of contact for all phases of software development, productionsupport and systematic reporting including but not limited to: planning,analyzing and assisting in the design of application enhancements, reports andtools for internal operations and the external customer.
  • Monitors all productionsupport processes and activities including defect identification and resolutionincluding transactional integrity to meet service levels.
  • Reviews and Monitorsall systematic reporting tools relating to the summary and detailed billingclaims activities including initial submission, defect resolution andre-submission events.
  • Maintains comprehensiveaction item logs and IT metrics package to ensure continuous improvementactivities
  • Works closely with thebusiness owner acting as subject matter expert on system capabilities, interfacesand customer touch points.
  • Interfacing with thecustomer and the project management team regarding user needs to promote anenvironment of user cooperation and satisfaction.
  • Analyzes, interpretsand summarizes data in preparation of statistical and analytical reports,gathers and maintains all production and quality audit tracking.
  • Schedules and acts asprimary facilitator for weekly or as required IT meetings providing andmaintaining products for status, issues and risks related to program activities.
  • Takes an active role instrategic planning activities related to the program.
  • Follow corporatevision, mission and values in daily activities following the highest ethicalstandards in all activities undertaken.
  • Keeps current on supplychain technologies, capabilities and trends.
You might be a great fit if....

Education/Experience
  • Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field and 6-8 years of relevant experience.
  • Outgoing, action-oriented self-starter who enjoys a fast-paced dynamic environments.
  • Must have knowledge of Microsoft Applications: Word, Excel, PowerPoint, and Project.
  • Working knowledge of Supply chain Systems specifically middleware applications, client server applications, versioning software such as CVS, TOAD and other tools a strong plus.
  • Strong business knowledge and understanding in the following areas: Operations Management and Supply Chain applications such as Order Management, Inventory, Manufacturing Execution or Warehouse Management.
  • Experience with Manhattan WMOS is a plus
  • Excellent Communication Skills with high degree of verbal and written proficiency both technical and operational.
  • Use and support of structured processes and techniques.
  • Technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration.
  • Extensive systems integration experience with transactional interfaces
  • Knowledge of reporting services/applications such as: TibCo, Spotfire, and Oracle BI, a plus.
  • Knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls desired.
  • Knowledge of enterprise hardware platforms such as LINUX, Windows, Oracle relational databases is desired.
Physical/Cognitive Requirements

With or without accommodation:
  • Ability to follow policies and procedures.
  • Ability to read, write and interpret information.
  • Ability to add, subtract, multiply and divide.
  • Ability to use hands to manipulate, handle, or feel.
  • Ability to sit/walk/stand for up to 8 hours per day.
  • Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

The FedEx Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact