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Business Process Transactions Analyst III

3 months ago

Tulsa, Oklahoma, United States DXC Technology Full time
Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at

As a Customer Support team member, you will handle customer service inquiries via telephone, process transactions, and resolve service issues for our customers. We are looking for individuals who demonstrate effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to help customers. We want to empower you to make the service experience easy for our customers. You will be a part of an expert and supportive team that fosters constructive collaboration and gives each person a voice. And at DXC, the opportunities to advance are endless

Essential Job Functions:
  • Answer customer inquiries by providing high quality responses
  • Efficiently process transactions and track responses to ensure completion.
  • Enhance and strengthen relationships between our client and customers by using strong communication skills, keen listending skills and empathy.
  • Efficiently access and navigate systems to provide a complete and intregrated response to the customer's inquiry.
  • Perform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.
Basic Qualifications:
  • High school diploma or equivalent required.
  • Proficiency with PC and Microsoft Office
  • Customer service experience required.
  • Ability to work a shift during the hours of operation
  • Must be flexible with overtime; shifts may occasionally change based on business needs.
  • A passion for serving customers and a personal commitment to attendance in a dynamic, fast-paced environment.
Other Qualifications:
  • Prior call center experience highly preferred.
Work Environment:
  • Remote
If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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