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MIT/WinClient Touch Service Technician
3 months ago
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred.
- Technical certifications are a plus but not required.
- 3-5 years technical experience desired.
- Windows imaging.
- Intermediate Windows OS troubleshooting.
- Must be able to lift up to 35 lbs. solo.
- Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
- Ability to climb ladders and work from heights.
- Must be able to work independently as well as in teams of 3-4 and be flexible.
- Cleanroom experience recommended.
- Must have excellent customer service skills and excellent written / verbal communication skills.
- Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
- You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
- You will need to be able to multi-task and prioritize between multiple factory issues.
What You Will Be Doing- Troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component level.
- Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
- Help support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipment.
- Responsible for communication with customers, Client technicians, and software / hardware specialists.
- Maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
- Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
- Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
- Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
- Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.