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Quality Coordinator

3 months ago

Camden, New Jersey, United States Akkodis Full time

Job Title: Infotainment Quality Coordination

Job Type: Hybrid 3 in office 2 remote

Contract

Location: Camden, NJ

Pay Range: /hr

Benefits: Medical, Dental, Vision

Interview Process: 1 Virtual and onsite

Position Summary:

Excel usage 80%

Review customer service and technical helpline cases and create summaries of conditions reported. Confirm collection of detailed items from a checklist, troubleshooting guide or other reference material and asses the level of clarity to fit the requirement for the next level of the process. Follow up with appropriate parties using email and phone to collect missing checklist items. Maintain various spreadsheets for tracking of all items.

Key Responsibilities:

  • Review / take customer calls & complaints
  • Data transfer / record keeping heavy: take data from various sources and input into excel sheet per defined formatting and process
  • Basics of automotive parts, defects, warranty (on field quality team)
  • Experience with technology (infotainment team) smart phones, Bluetooth pairing, usb pairing, etc.
  • Review customer service and technical helpline cases.
  • Create summaries of reported conditions.
  • Confirm the collection of detailed items from checklists, troubleshooting guides, or other reference materials.
  • Assess clarity and completeness of information for the next process level.
  • Follow up with relevant parties via email and phone to gather missing checklist items.
  • Maintain various tracking spreadsheets.
  • Screen and process 40+ daily Excel files (TechLine, CAD, Quality Monitoring Report (QMR), Claims) into master log files.
  • Follow up on actions from daily meetings to review master log files.
  • Process and log questionnaires from retailers.
  • Enter data into Technical Reports (TR).
  • Screen and process weekly CAD files into master log files.

Qualifications and Experience:

  • Must be well organized and detail oriented. Working Knowledge of MS Excel: group, search, filter, pivot, format, etc.
  • Excellent reading and comprehension skills. Able to communicate effectively using phone and email.
  • Willing to learn and develop understanding of various infotainment devices and their function.
  • Background and practical experience with smart phones to install updates, applications and to utilize Bluetooth and Wi-Fi wireless technology.
  • Able to work in a fast-paced service environment with constantly changing priorities. Prefer 2 or more years in Automotive or IT field.

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.