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Sales Specialist

3 months ago

West Chester, Pennsylvania, United States Chapman Windows, Doors & Siding Full time

Are you a high-energy sales professional with a passion for creating positive results? Chapman Windows Doors & Siding is looking for a motivated Sales Consultant to join our dynamic sales team and help us reach great new heights The Sales Consultants assist clients in making an educated choice for their window, door, and siding purchases. Our Consultants meet with clients in our showroom and design center as well as travel to client homes. Experience in the home improvement industry is a definite plus The ideal candidate is friendly, professional, and demonstrates the ability to thrive in both collaborative settings and independently in a fast-paced environment of growth.

We are an established and growing family-owned window, door, and siding company. We recognize our team is the key component to our continued success. Apply now to join our team of energetic professionals and enjoy a positive and supportive work environment of success

Responsibilities

Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.

· Travels to customer home when required during the sales process to accurately understand the customer's needs.

· Educates and engages customers in a consultative sales approach with confidence through extensive product knowledge during showroom appointments and in-home demonstrations.

· Demonstrates the functions and utility of products or services to customers based on their needs.

· Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale.

· Uses DocuSign for all sales agreements, contracts, and change orders.

· Maintains accurate files and records of all sales and communications with each customer.

· Performs initial measurements for estimation purposes. This includes traveling to a customer's home and measuring current windows, doors, and siding.

· Accurately orders products from manufacturer in a timely fashion after measurements are reviewed and finalized.

· Verifies each order is correct with the exact measurements, product, color, specifications, and quantity in the supplier's system.

· Utilize our CRM system to track and manage customer interactions, sales activities, and follow-up tasks.

· Track productivity by entering and maintaining accurate records of customer sales; produce weekly reporting including customer quotes, orders, issues, and other metrics as required.

· Maintains communication with existing and previous customers, alerting them of new products, services, and enhancements that may be of interest.

· Performs other duties as assigned.

Required Skills/Abilities:

· Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.

· Excellent sales and negotiation skills.

· Ability to read a tape measure within a 1⁄4"

· Excellent organizational skills and attention to detail.

· Strong analytical and problem-solving skills and the ability to provide innovative and creative solutions to customers' needs.

· Ability to work independently and collaboratively in a fast-paced, target-driven setting.

· Self-motivated and results-oriented, with a drive to succeed in a competitive sales environment.

· Proficient with Microsoft Office Suite or related software.

· Proficient with Customer Relation Management (CRM) software and ability to learn new programs.

Education and Experience:

· Experience in the Home Improvement industry a plus, but not required.

· Minimum 1 year of related experience.

· High School Diploma Required.

· Bachelor's degree is a plus, but not required.

· Valid driver's license and good driving record is required.

Physical Requirements:

· Periods of sitting at a desk and working on a computer.

· Must be able to lift 15 pounds at times.

· Must be able to regularly travel throughout the region.