Customer Success Manager

7 days ago


Dallas, Texas, United States Steer Health Full time
Steer Health is revolutionizing the healthcare industry with the widely used AI-powered patient experience and growth solutions. If you're keen on joining us, take a moment to review the details before submitting your application.

At Steer Health, we are dedicated to developing cutting-edge consumer engagement experiences, including care communication, patient engagement, scheduling, smart notifications, and more. As a Customer Success Manager, your role will involve ensuring high levels of satisfaction, promoting adoption, and expanding the utilization of Steer Health products among customers. Collaborating with the sales team, you will identify opportunities for upselling and mitigate renewal risks, while also working with cross-functional teams to address customer issues effectively. Your proactive approach to customer problems and excellent organizational skills will drive continuous enhancements in customer satisfaction levels.

Your technical proficiency in problem prevention and resolution will transform customers into loyal advocates for Steer Health. Excellent communication skills are essential, as you will interact with various stakeholders, including hospital administrators, practice directors, managers, and staff. Your successful track record in delivering top-notch customer service is a key requirement. Responsibilities:

- Serve as the primary point of contact for driving customer success.
- Provide support to customers and partners in leveraging Steer Health platforms effectively.
- Collaborate with sales to address renewal concerns and identify upsell opportunities.
- Coordinate with customer personnel and internal resources to troubleshoot and resolve issues.
- Conduct customer onboarding, health checks, and proactively communicate any potential issues.
- Conduct quarterly business reviews for key accounts.
- Gather customer feedback and collaborate with Product Management to proactively address product issues.
- Document interactions, issue resolutions, and successes for both external and internal audiences.
- Develop training materials and presentations for senior executives.
- Perform strategic analysis of client portfolios.
- Set follow-up actions and provide regular updates on active issues to all stakeholders.
- Manage customer satisfaction and issues as an ongoing project. Requirements:

Qualifications and Skills:
- Bachelor's degree in Computer Science, Web Development, or a related field (or equivalent work experience).
- 3-4 years of experience in WordPress development, with a robust portfolio showcasing WordPress projects and customizations.
- Previous experience with Healthcare SaaS is mandatory.
- Proficiency in WordPress CMS, PHP, HTML, CSS, JavaScript/jQuery, and MySQL.
- Sound understanding of responsive web design principles, SEO, and web performance optimization.
- Experience with version control systems (e.g., Git) and familiarity with web hosting environments.
- Strong problem-solving abilities and the capacity to work independently or collaboratively in a team.

  • Dallas, Texas, United States JobTread Full time

    Full Time, On Location | Dallas, TX | Base Salary + BonusJobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Success Manager. This position is responsible for building a positive, supportive relationship with our growing client base.Strong Customer Success Managers demonstrate high technical aptitude, are...


  • Dallas, Texas, United States Highway Full time

    About the Company:Highway is the fastest-growing freight tech provider in North America.We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and...


  • Dallas, Texas, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...


  • Dallas, Texas, United States Sana Commerce Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering...


  • Dallas, Texas, United States Oldcastle BuildingEnvelope Full time

    The Customer Success Manager will develop and implement, a robust customer success system that will support the Commercial Excellence team.This role will develop and implement sales strategies that align with the company's goals and objectives. Will work in collaboration with the Sales Operations team to analyze market trends and set sales targets for the...


  • Dallas, Texas, United States Suse Linux Full time

    About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...


  • Dallas, Texas, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...


  • Dallas, Texas, United States Atica Global Inc Full time

    Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive...


  • Dallas, Texas, United States LTK (formerly rewardStyle & LIKEtoKNOW) Full time

    LTK (formerly rewardStyle & ) Customer Success Manager - Unlimited Growth Potential Bachelor's Degree in business, marketing, or communications 2+ years experience in sales and/or account management Strong analytical and project management skills Excellent communication and presentation skills Dedication to operational excellence Adaptability in a...


  • Dallas, Texas, United States Cambium Learning Group Full time

    Thank you for your interest! At Cambium, we are on the lookout for passionate and talented individuals to join our team.If you have browsed through our current job openings but haven't found a suitable position, don't worry! We still want to hear from you. Take a look below and submit an application with us.When a fitting opportunity matching your skills...


  • Dallas, Texas, United States Contentsquare Full time

    As a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from...


  • Dallas, Texas, United States SS&C Intralinks Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...


  • Dallas, Texas, United States Digital Realty - Multi-Lingual 2023 Full time

    Position Title: Global Customer Success Manager – Network - AMERLocation: Dallas, TXYour role Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our cultureWhat...


  • Dallas, Texas, United States Digital Realty - Multi-Lingual 2023 Full time

    Position Title: Global Customer Success Manager – Network - AMERLocation: Dallas, TXYour role Leads the end-to-end holistic delivery of the overall operational service for our strategic customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our cultureWhat...


  • Dallas, Texas, United States Saviynt Full time

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...


  • Dallas, Texas, United States Saviynt Full time

    Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt's Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better...


  • Dallas, Texas, United States Merck Full time

    Job DescriptionThe Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor...


  • Dallas, Texas, United States Dubber Full time

    About DubberDubber is the world's leading conversation platform used by some of the world's largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data. Already adopted as core network infrastructure by hundreds of global...


  • Dallas, Texas, United States Catapult Health Full time

    Overview:Client Success ManagerLocation: Dallas, TX (Hybrid work location Dallas / Remote)The Client Success Manager is responsible for construction and execution of client specific strategic plans for their assigned book of business. In this critical role, you have the opportunity to impact the experience for every participant involved in the implementation...


  • Dallas, Texas, United States Catapult Health Full time

    Overview:Client Success ManagerLocation: Dallas, TX (Hybrid work location Dallas / Remote)The Client Success Manager is responsible for construction and execution of client specific strategic plans for their assigned book of business. In this critical role, you have the opportunity to impact the experience for every participant involved in the implementation...