Client Success Manager

3 weeks ago

Dallas, Texas, United States Catapult Health Full time

Overview:

Client Success Manager

Location: Dallas, TX (Hybrid work location Dallas / Remote)

The Client Success Manager is responsible for construction and execution of client specific strategic plans for their assigned book of business. In this critical role, you have the opportunity to impact the experience for every participant involved in the implementation A normal day in the life includes overseeing the day-to-day client management activities for the assigned employer and health plan clients, clinic bookings, creating and managing client relationships, program strategy development, new and renewal implementations, customer service coordination, communication campaign strategy, issue resolution, reporting, and ongoing client requests. Whew, that's a lot This role is high impact and successful candidates have exceptional communication skills.

How you will make an impact:

  • Deliver the highest level of client satisfaction for client base while ensuring annual contract renewal and additional Catapult Health solutions.
  • Effectively communicate engagement solutions to customers with passion and excitement. Skill must be leveraged across live meetings, telephonic discussions, and webinars.
  • Work with internal team to develop communication promotions and campaigns for each assigned account to positively influence participation and engagement.
  • Accountable for strategic reporting for communication outreach and engagement
  • Prepare and deliver reviews for each account. Perform analytical reviews of client engagement results and develop strategic recommendations and action plans aligned with client's goals and objectives.
  • Implement employer process for assigned accounts and serve as an expert on all operational aspects of all Catapult Health programs and solutions.
  • Maintain a strong working knowledge of all aspects of all Catapult Health products and services.
  • Project manage day-to-day operational and tactical account management activities for assigned accounts.
  • Responds to and resolves routine client requests and questions.
  • Responsible for client clinic bookings.
  • Utilizes internal Catapult Health teams as appropriate and seek assistance of Senior Manager, Client Success with questions that are more complex.
  • Opportunity for higher revenue account assignment for future professional development growth.
  • Directly reports to Senior Manager, Client Success.
  • Book of business assignments: SMB, Enterprise, and Strategic accounts.
  • CSMs would partner on any accounts where applicable.
  • Responsible for meeting or exceeding account and organizational metrics and goal.
  • Natural growth and development path would be a Client Success Executive.

What you need to be successful:

  • SUPERIOR interpersonal communication and writing skills.
  • 3+ years of experience in Account Management /Client Success or related customer service position directly managing a large book of business to include small, medium, and large sized accounts.
  • Ability to work in our Dallas Office (Addison area) Monday's, Tuesday's and Wednesday's each week with the flexibility to come in to the office as needed on other days.
  • Ability to travel to client events, meetings, etc. While travel is limited (usually one to two times per quarter, on average), we want you to have the chance to meet clients when possible
  • Bachelor's Degree is highly preferred.
  • Healthcare and Wellness industry knowledge is strongly preferred.
  • Strong organizational skills and detail orientation.
  • A high level of professionalism and positive work behavior.
  • Ability to work effectively in a fast paced, high energy, team-oriented environment.
  • Ability to multi-task and perform effectively under pressure.
  • Required to work cross-functionally within the organization and with external clients.
  • Self-directed and proven ability to work independently.
  • Strong analytical, problem-solving skills.
  • Strong knowledge of MS Office suite.
  • Knowledge of Salesforce (or another CRM platform), preferred.

Who we are:

Catapult Health's Core Values are a way of life for our team members. They influence who we are and the decisions we make across the organization.

  • Do What's Right: We lead by example. Our decisions are made with integrity, inclusion, dignity, and thoughtfulness.
  • Work Smart and Innovate: We are thought leaders with a knack for disruption. Challenging the status quo is the name of our game.
  • Be Professional: We interact with poise and awareness, fostering a culture of respectful and inclusive encounters.
  • Always Empower: We rise by helping others maximize their potential and hold ourselves accountable to being our best.
  • Care and Serve: We are a mission-driven business with mission-driven team members. Cultivating relationships and helping others is at the core of what we do.

Why join Catapult Health:

  • Above all, join us because of our team. We are a fantastically innovative, diverse, and enthusiastic team that is passionate about making meaningful contributions toward our shared purpose: Empowering individuals to improve their health
  • Competitive compensation with annual merit increases
  • Medical, Dental, and Vision plan(s) available through BCBS (premiums shared between team member and Catapult Health with a substantial portion of coverage paid by Catapult Health)
  • HSA and Dependent Care FSA accounts
  • Short-Term Disability and Basic Life Insurance (premiums employer paid)
  • Employee Assistance and Engagement Platform available to team members and their immediate household family members
  • Voluntary Long-Term Disability and Supplemental Life Insurance programs
  • PTO, holidays, and floating holidays (including a Celebrate You Day) to support each team member's diverse needs and interests.
  • Robust Wellness Program that includes an annual reimbursement component and activities spaced throughout the year ($500 value annually)
  • 401(k) match
  • Pet insurance
  • Hybrid work location program - although you may find that you prefer to be in the office. We have an incredibly cool workspace with electric height-adjustable desks and executive chairs. We also have great shared spaces, breakrooms and even an outdoor patio where we enjoy collaboration and team building, as well as the occasional margarita
  • Birthday and Work Anniversary celebration

Additional Info:

Catapult Health is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Este empleador participa en E-Verify y proporcionara al gobierno federal la informacion de su Formulario I-9 para confirmar que usted esta autorizado para trabajar en los EE.UU

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States Atica Global Inc Full time

    Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive...

  • Professional, Client Success- Mortgage Solutions

    2 days ago

    Dallas, Texas, United States CoreLogic Full time

    At CoreLogic, we are driven by a single mission-to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States Canary Technologies Full time

    Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is...

  • Customer Success Manager

    3 days ago

    Dallas, Texas, United States Highway Full time

    About the Company:Highway is the fastest-growing freight tech provider in North America.We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and...

  • Client Manager

    2 days ago

    Dallas, Texas, United States World Wide Technology Full time

    Client Manager - Air Force & Space ForceAre you looking for an exciting opportunity to work as a Client Manager within the World Wide Technology team? Led by creativity and innovation, WWT is dedicated to accelerating growth and fostering future advancements. From our exceptional company culture to our comprehensive benefits and cutting-edge technology...

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States Steer Health Full time

    Steer Health is revolutionizing the healthcare industry with the widely used AI-powered patient experience and growth solutions. If you're keen on joining us, take a moment to review the details before submitting your application. At Steer Health, we are dedicated to developing cutting-edge consumer engagement experiences, including care communication,...

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States JobTread Full time

    Full Time, On Location | Dallas, TX | Base Salary + BonusJobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Success Manager. This position is responsible for building a positive, supportive relationship with our growing client base.Strong Customer Success Managers demonstrate high technical aptitude, are...

  • Sponsor Success Manager

    2 weeks ago

    Dallas, Texas, United States Market Enginuity Full time

    We have an exciting new role for a Sponsor Success Manager to help ensure independent voices are heard.If you love the voice of KERA and Dallas Public Media? Are you looking for the opportunity to bring your love for process, problem solving and customer services to the industry you already love, we need to talkWe are looking for a quick-thinking...

  • Business Development Manager

    3 days ago

    Dallas, Texas, United States Client Staffing Solutions Full time

    Business Development Manager - Dallas, TX Compensation: $60,000 base+uncapped bonus potentional+fleet program+401k+profit sharingThe Business Development Manager for Pella Windows is responsible for developing new accounts and representing the Pella brand as the premier choice for window and door solutions within the construction industry. The Business...

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States Sana Commerce Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Sana Commerce, we're committed to an inclusive environment and recognize that our diverse workforce is one of our greatest strengths. It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors, and wholesalers succeed by fostering...

  • Client Manager

    2 days ago

    Dallas, Texas, United States Fresh Del Monte Full time

    ** PRODUCE EXPERIENCE REQUIRED **Purpose of Position:This position will be responsible for providing supervisory, customer management, generate repeat business, and supply customers with the products they have ordered. Serve as the interface between the customer, the sales team, and operations. This individual will also oversee and provide direction to the...

  • Customer Success Manager

    4 weeks ago

    Dallas, Texas, United States Motorola Solutions Full time

    Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...

  • Client Manager

    2 days ago

    Dallas, Texas, United States Corsearch Full time

    Do you get excited when hearing about trademarks and brand protection news? YES? So do we At Corsearch, there's no pushing trademark solutions and brand protection from our thoughts. We're thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out We are a...

  • Field Account Success Manager

    2 days ago

    Dallas, Texas, United States Cars Commerce Full time

    Be essential at Cars Commerce At Cars Commerce, we're fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, , our...

  • Customer Success Manager, SMB

    4 weeks ago

    Dallas, Texas, United States Mechanic Advisor Inc. Full time

    Steer by Mechanic Advisor offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer CRM suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about...

  • Senior Customer Success Manager

    2 days ago

    Dallas, Texas, United States SS&C Intralinks Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • Client Relations Manager

    2 days ago

    Dallas, Texas, United States Career Group Companies Full time

    As Client Relations Manager, you will be responsible for overseeing and nurturing relationships with our clients, ensuring their satisfaction and loyalty. You will be dedicated to understanding client needs, resolving issues, and fostering positive interactions. This is an exciting opportunity for a professional with a proven track record of leadership in...

  • Customer Success Manager

    2 days ago

    Dallas, Texas, United States Suse Linux Full time

    About Us Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE. SUSE is a global leader in innovative, reliable and secure enterprise open source solutions, including SUSE Linux Enterprise (SLE), Rancher and NeuVector. More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads,...

  • Success Coach

    3 days ago

    Dallas, Texas, United States Goodwill Industries Of Dallas Inc Full time

    The Mission: Changing lives, one job at the time. Our Purpose: Goodwill exists to help persons with barriers recognize their full potential and experience life filled with purpose, accomplishment, and self-sufficiency. Our Niche: Goodwill does this by helping people with barriers build skills, find jobs, and grow their careers though a donated goods...

  • Client Manager

    2 days ago

    Dallas, Texas, United States Del Monte Fresh Produce Company NA Inc Full time

    Job Description Job Description Purpose of Position:This position will be responsible for providing supervisory, customer management, generate repeat business, and supply customers with the products they have ordered. Serve as the interface betweenthe customer, the sales team, and operations. This individual will also oversee and provide direction to the...