Customer Success Advisor

1 week ago

Dallas, Texas, United States Dubber Full time
About DubberDubber is the world's leading conversation platform used by some of the world's largest communication networks. We are proud to offer innovative products that enable any business to unlock the potential in every conversation through AI-enriched conversational data.

Already adopted as core network infrastructure by hundreds of global communications services and applications worldwide, Dubber is specifically designed to help service providers to differentiate, drive new revenues and improve customer retention.

Dubber is listed on the Australian Stock Market (ASX:DUB) with offices in Melbourne, Sydney, London, Oxford, and Dallas.

The Opportunity
As part of the Global Customer Operations Team, Customer Success Advocates play a vital role in growing and enabling the Dubber customer base. Working with Partners and End Customers to activate and use their Dubber services to unlock the value within voice. This role involves contacting Dubber End Customers and Partners to provision their Dubber services and to enable them on how to get the most value out of their product and teach them best practice. You will work closely with Sales, Marketing and Service & Support teams to provide outstanding customer experiences and to grow revenue and retention.

The Role

Key focus areas and responsibilities of the role;
  • Proactive contact to new Dubber customers to assist them with activating, general training and usage.
  • Work with customers to understand their needs and present solutions using Dubber products and services
  • Nurturing leads to hand over to Sales teams
  • Regular contact with customers post-activation to drive engagement and proactively resolve problems
  • Drive awareness of new products and features to customers
  • Fulfillment of orders
Skills and Experience:
  • 1+ years' experience in a customer facing role
  • Customer focused mindset and the ability to build rapport quickly.
  • Excellent verbal and written communication skills
  • Can communicate effectively with people at all levels within an organization and of different technical aptitudes.
  • Salesforce experience is advantageous but not essential.
  • Tech Savvy - proficient with MS Office, Google Workspace
  • Experience with SaaS is advantageous.
  • Fluent in English, bilingual in Spanish is favorable
About you:Dubber is a fast-growing global organization with big ambitions so you will need to be adaptable to change and thrive in a fast paced environment. In addition to that, to be successful in this role you will be:
  • A people person - You are a natural at building rapport and developing relationships.
  • You are a self-starter and a fast learner.
  • You see objections as a door to create opportunities.
  • You are detail oriented, and results driven meaning you understand the importance of accurate data
Why Dubber?
  • Competitive salary, bonus and share options on offer
  • 20 days paid vacation leave annually, with an extra 5 days after 1 year
  • Generous Paid Parental Leave options
  • Growing SaaS company where no two days will be the same with limitless opportunities
  • Global locations with flexible working options
  • Collaborative and supportive teammates
Apply Now

We will be reviewing applications as they come in so don't wait, apply today or reach out for a confidential chat

We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant

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