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BPS Customer Service Coordinator

4 months ago

Warren, United States Acosta Full time

DESCRIPTION

Responsible for the Customer Service functions for all assigned lines.

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RESPONSIBILITIES

  • Receive order issues from external parties in a professional manner.
  • Resolve issues with knowledge, experience, research, and communication with internal and external groups.
  • Update order in order system as necessary.
  • Review dashboard for alerts on a daily (hourly) basis.
  • Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc.
  • Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor.
  • Maintain client/customer criteria for handling orders.
  • Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis.
  • Responsible for filing documents according to Acosta policy.
  • Maintain excellent working relationships with Customers, Clients and co-workers.
  • If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required.
  • Perform special assignments for the company and/or branch and/or department as needed.

QUALIFICATIONS

  • High School diploma or GED required.
  • Associates Degree preferred.
  • A minimum of two (2) years previous sales support, customer service, or office administrative experiencerequired.
  • A minimum of one (1) year previous food broker experience preferred.
  • Must have strong interpersonal, organizational and administrative skills, and be able to effectivelycommunicate with others.
  • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier.
  • Proficient in MS Office (Word, Excel, Outlook).
  • Proficiency in data/order entry and software and Becton system required.
  • Must type a minimum of 60 wpm accurately.
  • Must have internet access and an email address available.

Acosta Sales & Marketing is an