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Customer Service Liaison

2 months ago

Warren, Maine, United States Raven Print and Marketing Full time
Raven Print and Marketing Job Description

We are seeking a highly skilled Customer Service Representative to provide exceptional service to our clients and ensure their printing needs are met with efficiency and accuracy.

Key Responsibilities:
  • Client Communication: Communicate with clients to understand their printing requirements and provide clear guidance on our services.
  • Project Coordination: Coordinate with our production team to ensure timely delivery of projects and meet client expectations.
  • Pricing and Ordering: Provide pricing quotes and process orders in a professional and timely manner.
  • Customer Support: Address any customer inquiries or issues in a prompt and courteous manner.
  • General Office Duties: Assist with general office duties as needed to support the team's success.
Qualifications:
  • Industry Experience: Experience in the commercial printing industry, with knowledge of offset press, bindery, large format printing, plate making, and prepress.
  • Technical Skills: Familiarity with Heidelberg, digital printing, flexography, and lithography.
  • Soft Skills: Ability to work in a fast-paced environment, multitask effectively, and possess strong attention to detail and organizational skills.
Company Culture:

We are committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that diversity of backgrounds, perspectives, and experiences leads to a more innovative and supportive environment for our team members.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status recognized by applicable laws.

Salary: $45,000+ (depending on experience)

Employment Type: Full Time

Years Experience: 3 - 5 years

Bonus/Commission: Yes