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Entry Level Customer Service Representative

2 months ago

Warren, United States Boundless Promotions Full time

The Entry Level Customer Service Representative will serve as the main point of contact for our company to the local community as a service provider. The position will focus on the coordination and execution of community outreach events to increase the awareness of the program as well as enroll eligible benefit recipients.

The Entry Level Customer Service Representative Team champions initiatives for the greater good through impactful promotional strategies and events. The ultimate goal of the program is to assist underprivileged community members in obtaining basic communication tools to improve the quality of life and seek impactful alternatives. Every single one of our Entry Level Customer Service Representatives is provided with hands-on training and coaching to be set up for success in every customer interaction.

Entry Level Customer Service Representative Responsibilities:

  • Create, distribute, and collect records of program participants

  • Create program activities and accurate participant records in unique databases

  • Maintain up-to-date and accurate records of community participation in databases

  • Attend Entry Level Customer Service Representative training sessions as required by funders and/or division leadership

  • Generate data reports at regular intervals throughout the year to check for accurate and complete data collection

  • Understand program goals, monitor progress towards meeting these goals, and communicate this progress to program leadership on a regular basis

  • Provide general assistance to other Entry Level Customer Service Representatives

  • Ensure participant files contain all necessary and up-to-date participation documentation

  • Greet and assist community members in the division/program

  • Assist in day to day operations of the division/program as needed

  • Assist in the completion and processing of reports for the division

  • Perform all other related duties as assigned by operational management