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Senior Patient Relations Specialist
3 months ago
John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology.
Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St.John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.
St.John's has been an integral part of the community since the 1890's and its' commitment to provide the community with the most advanced medical services available continues to be the hospitals' vision, mission and value.
St. John's Riverside Hospital built itself around an early foundation of nursing and community service.In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St.
John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St.John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.
St. John's Riverside Hospital staff is committed to making life better for all patients.The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St.
John's Riverside Hospital to their care.Personalized care together with advanced technology is what it means to be Community Strong
The Senior Patient Relations Specialist serves as a proactive patient advocate in helping patients "navigate" through the health care system.
Will serve as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within St John's Riverside Hospital and in the community.
Facilitates patient appointments, including those made with labs, diagnostic areas and specialty physicians. In addition, will lead other Patient Relations Specialists in training and workflow.Provide individualized assistance to patients to facilitate access to quality care. Organizes, schedules, and manages appointments for patients to ensure they receive post-discharge services in a timely manner. Facilitates appointments for diagnostic services as needed. Provides the patients with information for medication assistance programs and meds-to -beds program available to them via Sunlight Pharmacy.
Provides assistance for a smooth transition as the patient leaves the hospital. Ensures continuation of care and linkage to community resources. Follow up with patients post-discharge who were identified as needing additional support with their post discharge care.
Improves communication between the patient, family members, and healthcare providers to ensure patient satisfaction. Accommodating interpretive language services when needed.
Builds and maintains a relationship with medical staff, nursing, pharmacy, case management, social services, community liaisons, community providers and mental health facilities.
Collects and summarizes data from internal systems to demonstrate areas of progress and areas of improvement. Will lead in training and designing a workflow for other Patient Relations Specialists.- Undergraduate Degree or Pending required.
- Demonstrates ability to communicate orally and in writing, using advanced writing skills.
- Demonstrates proficiency in MS office suite of products.
- Proficient in the use of hospital health information system.
- Requires organization, problem solving, decision making and critical thinking.
- Must be able to work in a self-directed environment
