Customer Success Manager
2 weeks ago
Your Title:
Customer Success Manager
Job Location:
Portland, OR; Westminster, CO; Remote - US
Our Department:
Construction Enterprise Solutions
Do you love working with customers to build strong partnerships, drive adoption of SaaS solutions, and ultimately ensure the customer realizes value from their investment and grows with you? The Customer Success departments mission is to build, retain and grow our customers.
We do this as a liaison for our valued customers to ensure they are set up for success.We are hiring for a Customer Success Manager for Trimbles Construction sector and are searching for a creative CSM who is proactive, highly driven, and experienced in Customer Success and/or Account Management.
Come join usThe Customer Success Manager will focus on empowering the success of their assigned portfolio of customers, with the goal of retaining and growing customers by ensuring a high level of customer engagement and satisfaction.
This CSM will be expected to properly convey value propositions, be the permanent point of contact and internal champion for the customer across all internal Trimble product lines, and drive adoption and utilization of their solutions.
What You Will Do
Coordinate the post-sale experience for Trimble Construction customers, enabling them to achieve their desired outcomes and be successful
Develop and demonstrate a strong working knowledge of Trimbles Construction solutions and communicate the value of our products to our customers
Build and document deep understanding of your customers and their business needs, goals, and challenges
Actively foster the success of your assigned book of business through business value conversations, active listening, business reviews, and customer adoption planning
Own and maintain account success plans in collaboration with customer, including product utilization / rollout strategy
Execute proactive customer reviews to assess overall customer health, system utilization, current goals, value opportunities, and customer churn threats
Grow and expand customer product adoption and revenue
Identify risk as well as growth/expansion opportunities for the Account Sales Rep to pursue
Identify and partner with cross-functional teams and SMEs to identify product improvements, customer needs, industry trends, market activities, and competitors
Handle incoming reactive Customer Success situations across the customer base
What Skills & Experience You Should Bring
Must have 2+ years of Customer Success or account management experience in a SaaS company - ideally in ERP, construction technologies, or related applications
Emotional intelligence - employ active listening to understand root cause of issues and how to identify solutions that meet the customer's needs
Experience developing strategies and success plans on assigned accounts to fully realize value of technology solutions
Executive presence - You know how to build positive trusted relationships with decision makers, executive sponsors and end users
Proven ability to work cross-functionally to represent the Voice of the Customer
Exceptional communication and presentation skills (both written and verbal)
Highly organized and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
Be innovative, persuasive, creative, and have a genuine curiosity in the customers business
Goal and results-oriented, optimistic, embraces change and leads with a growth mindset
Proficiency in Salesforce and G-Suite highly preferred, Gainsight nice to have
About Our Construction Enterprise Solutions Sector
We are focused on bringing a unified business strategy around the following categories: Building Preconstruction, Project and Operations Management, Finance and Human Capital, and Digital Supply Chain.
Our products and services in these categories comprise the majority of the offerings currently available on Trimble Construction One (TC1).
Our goal is to deliver a unified TC1 offering to our customers, including connected workflows that enhance the profitability of our customers and drive our business growth.
TC1 represents our customers' opportunity to embark on a digital transformation journey of their own.The advent of TC1 allows our customers to engage with more of Trimbles capabilities in a streamlined and integrated way.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve.
We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
Trimbles Privacy Policy
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.
This compensation range is based on a full time schedule.Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicants sex or other status protected by local, state, or federal law.
Bonus Eligible?
No
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job, contact
#J-18808-Ljbffr
-
Senior Manager, Customer Success Management
2 weeks ago
Portland, Oregon, United States FusionOps Full timeSenior Manager - Customer Success ManagementFusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective. This position serves a critical function, as you're the primary owner of the recurring relationship...
-
Customer Success Manager-West Coast
2 weeks ago
Portland, Oregon, United States Electriphi Inc Full timeElectriphi was founded in 2018 and is headquartered in Palo Alto California. The company provides software solutions with the singular focus of enabling the transition to zero-emission vehicles across heavy, medium, and light-duty fleets in public as well as private segments. Electriphi was acquired in June of 2021 by Ford Motor Company and now operates as a...
-
Sr. Customer Success Operations Lead, Cash App
4 weeks ago
Portland, Oregon, United States Block Full timeCompany DescriptionIt all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...
-
Senior Manager of College Success
2 weeks ago
Portland, Oregon, United States College Possible Full timeSenior Manager of College SuccessCollege Possible - PortlandAbout College Possible: College Possible is recognized as one of the most successful college access and success organizations nationwide. Since 2000, it has supported over 85,700 students in pursuing their college degrees. By providing students with near-peer coaches and evidence-based curricula,...
-
Customer Support Manager
2 weeks ago
Portland, Oregon, United States Boly:Welch Full timeJob Number: 15333 Salary:$50K-$80K DOE Industry:Travel Insurance What Matters Most: 2-3 years of experience in insurance Property & Casualty Insurance licenses required Life & Health and travel insurance addendum preferred Familiarity with Google Workspace and Zendesk Your New Role:Y If you have a proven track record of leadership and contribution towards...
-
Assistant Manager: Customer Experience
2 weeks ago
Portland, Oregon, United States World Market Inc Full timeWho We Are For over 60 years, we have curated a unique marketplace filled with inspiring finds for the home decorator, entertainer, and gifter. From international foods and hand-picked wine and beverages to artisan furniture and on-trend dcor, we offer a high-quality assortment at a great value you wont find anywhere else. And, while diversity of product is...
-
Key Customer Manager
3 months ago
Portland, Oregon, United States Portland General Electric Company Full timeJob Function Summary Manages accounts of customers with substantial energy usage such as commercial or industrial consumers, universities, and local municipalities. Key Customer Manager Key Job Information Key Customer Manager, P3 Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to...
-
Key Customer Manager
4 weeks ago
Portland, Oregon, United States Portland General Electric Company Full timeJob Function Summary Manages accounts of customers with substantial energy usage such as commercial or industrial consumers, universities, and local municipalities. Key Customer Manager Key Job Information Key Customer Manager, P3 Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to...
-
Senior Customer Solutions Program Manager
2 months ago
Portland, Oregon, United States PacifiCorp Full timeJoin Our TeamPacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.General PurposeResponsible for management of key voluntary renewable programs and community renewable initiatives. Establishes and implements business...
-
Customs Specialist
2 weeks ago
Portland, Oregon, United States On Full timeTeam for Career SiteFinanceIn shortEmbark on a pivotal journey within the world of global trade with a role that puts you at the helm of enhancing our Customs Operations across the Americas. In this role, you're at the helm of ensuring that every inbound shipment to the USA, Canada, and Brazil navigates the complexities of customs with precision, efficiency,...
-
Customs Specialist
1 month ago
Portland, Oregon, United States On Full timeTeam for Career SiteFinanceIn shortEmbark on a pivotal journey within the world of global trade with a role that puts you at the helm of enhancing our Customs Operations across the Americas. In this role, you're at the helm of ensuring that every inbound shipment to the USA, Canada, and Brazil navigates the complexities of customs with precision, efficiency,...
-
Customs Specialist
4 weeks ago
Portland, Oregon, United States On Full timeTeam for Career SiteFinanceIn shortEmbark on a pivotal journey within the world of global trade with a role that puts you at the helm of enhancing our Customs Operations across the Americas. In this role, you're at the helm of ensuring that every inbound shipment to the USA, Canada, and Brazil navigates the complexities of customs with precision, efficiency,...
-
Customer Master Data Manager
4 weeks ago
Portland, Oregon, United States On Full timeTeam for Career SiteOperationsIn shortThe On Sales Operations team continues to expand and we are seeking a highly skilled data management professional to join our team as our Customer Master Data Manager. In this critical role, you will be responsible for managing and maintaining accurate customer master data to support our Sales and Operations functions....
-
Customer Master Data Manager
1 month ago
Portland, Oregon, United States On Full timeTeam for Career SiteOperationsIn shortThe On Sales Operations team continues to expand and we are seeking a highly skilled data management professional to join our team as our Customer Master Data Manager. In this critical role, you will be responsible for managing and maintaining accurate customer master data to support our Sales and Operations functions....
-
Customer Support Specialist
4 weeks ago
Portland, Oregon, United States Ledger Full timeWe're making the world of digital assets accessible and secure for everyone. Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world's crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of more...
-
Facilitator - Group
4 weeks ago
Portland, Oregon, United States Bridges 2 Success Full timeBridges 2 Success is looking for a group facilitator, who will be working with individuals who have PERPETRATED domestic violence.We are looking for an individual who is efficient and comfortable being a member of a team. Someone who can help, inspire, and facilitate behavior change. We have the daily opportunity to change lives and make our community a...
-
Facilitator - Group
4 weeks ago
Portland, Oregon, United States Bridges 2 Success Full timeBridges 2 Success is looking for a group facilitator, who will be working with individuals who have PERPETRATED domestic violence.We are looking for an individual who is efficient and comfortable being a member of a team. Someone who can help, inspire, and facilitate behavior change. We have the daily opportunity to change lives and make our community a...
-
Facilitator - Group
1 month ago
Portland, Oregon, United States Bridges 2 Success Full timeBridges 2 Success is looking for a group facilitator, who will be working with individuals who have PERPETRATED domestic violence.We are looking for an individual who is efficient and comfortable being a member of a team. Someone who can help, inspire, and facilitate behavior change. We have the daily opportunity to change lives and make our community a...
-
Facilitator - Group
1 month ago
Portland, Oregon, United States Bridges 2 Success Full timeBridges 2 Success is looking for a group facilitator, who will be working with individuals who have PERPETRATED domestic violence.We are looking for an individual who is efficient and comfortable being a member of a team. Someone who can help, inspire, and facilitate behavior change. We have the daily opportunity to change lives and make our community a...
-
customer service
2 weeks ago
Portland, Oregon, United States Floform Full time** CUSTOMER SERVICE / PROJECT COORDINATOR** Customer Service Portland, Oregon **Description** *Position at FloForm Countertops* With 16 branches and five manufacturing facilities located in the Pacific Northwest and Western Canada, FLOFORM Countertops manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961,...
