Senior Customer Solutions Program Manager

2 weeks ago


Portland, Oregon, United States PacifiCorp Full time
Join Our Team

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

Responsible for management of key voluntary renewable programs and community renewable initiatives. Establishes and implements business objectives, strategies and plans key to program success. Responsibilities include leading program implementation efforts as well as providing analysis and information critical for their consideration in planning environments. Responsible for establishment and adherence to budgets. Represents the Company in stakeholder engagement related to programs and may act as lead for Associate and Customer Solutions Program Manager levels.

Responsibilities

  • Promote a customer first culture and commit to delivering outstanding results for customers.
  • Lead program implementation efforts across business units
  • Responsible for the analysis of new programs/initiatives or changes to existing programs, maintaining relevant measure performance assumptions, and making necessary changes due to changing market conditions;
  • Responsible for information on resource size, shape, operating characteristics, and costs for the development of the company and customer's planning.
  • Implement integrated resource plan demand-side resource options.
  • Create, modify and/or eliminate load management programs to ensure compliance with tariffs and cost effectiveness.
  • Monitor the cost/benefit of new programs or changes to existing programs, maintaining relevant performance assumptions, and making necessary measure assumption changes due to program evaluation information, changing market conditions and/or advancing codes and standards
  • Ensure that program activities operate within the policies and procedures including all relevant commission regulations and professional standards.
  • Oversee the delivery of services among different program activities to increase effectiveness and efficiency within the organization.
  • Monitor program activities on a regular basis and actively participate in evaluations.
  • Identify and evaluate the risks associated with program activities and take appropriate action to control the risks.
  • Prepare data responses supporting programs as needed.
  • May serve as company liaison with regional organizations
  • May act as lead for Associate and Customer Solutions Program Manager levels.

Requirements

  • Bachelor's Degree in Business, Finance, Accounting, Management, Electrical or Mechanical Engineering or a related field; or the equivalent combination of education and experience.
  • A minimum of seven years professional experience with energy efficiency and/or load management technologies, resource evaluation and valuation.
  • Demonstrated experience in resource market analysis, resource modeling, technology knowledge, and performance/delivery contracting.
  • Advanced communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
  • Management skills including the ability to establish objectives, execute policy, monitor resources, and manage the development or implementation of a system, program, or process.
  • Leadership and teamwork skills to provide input into policy decisions and to mobilize resources to produce desired business results.
  • Communication and interpersonal skills to manage and motivate employees.
  • Advanced Oral and written communication skills to communicate objectives and action plans.

Preferences

  • Professional Engineering Registration (P.E.) and/or Certified Energy Manager (C.E.M.) preferred
  • MBA
  • Program Management Professional (PMP) and/or Program Management Professional (PgMP)
  • Knowledge of Program Management
  • Demonstrated knowledge of the application of Demand Side Management (DSM) technologies.

Employees must be able to perform the essential functions of the position with or without an accommodation.

Additional Information

Req Id:

Read the full posting.



  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeResponsible for management of demand response programs in Oregon, Washington, and California. Establishes and implements business objectives, strategies and plans key to program success. Responsibilities include leading program implementation efforts as well as providing analysis and information critical for program consideration in planning...

  • Key Customer Manager

    4 weeks ago


    Portland, Oregon, United States Portland General Electric Company Full time

    Job Function Summary Manages accounts of customers with substantial energy usage such as commercial or industrial consumers, universities, and local municipalities. Key Customer Manager Key Job Information Key Customer Manager, P3 Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to...


  • Portland, Oregon, United States Portland General Electric Company Full time

    Summary Project Management, Construction at PGE uses one scalable project management methodology to manage various types of construction projects from new construction to major capital upgrades through the engineering procurement, construction, and commissioning phases of the project. It requires working with large teams of subject matter experts and...


  • Portland, Oregon, United States Portland General Electric Company Full time

    SummaryThe Strategic Innovation Portfolio Manager will be critical to the health, efficiency, and quality output of the set of projects tracked and managed under the Strategic Innovation function. The position will work closely with the internal partners and external stakeholders [e.g., Oregon Public Utilities Commission, consortiums / industry membership...


  • Portland, Oregon, United States Strive Workplace Solutions Full time

    Who we are?Strive Workplace Solutions is a family-owned, "locally" managed, "business products" company, who has been in business since 1967 with 7 locations in 3 states.Our Customer Care/Sales Support position is responsible for engaging with customers on behalf of the company. Your duties include answering phone calls, emails and chats from customers. You...

  • Program Manager III

    4 weeks ago


    Portland, Oregon, United States Cascadia Health Full time

    Cascadia Health (), one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate, and dedicated staff who are...


  • Portland, Oregon, United States IMMIGRANT AND REFUGEE COMMUNITY ORGANIZATION (IRCO) Full time

    GENERAL POSITION SUMMARY:This position manages special program initiatives (e.g. major new contracts or grants, cross-division contracts, expansion into new program areas, oversight of Eastern Oregon programming, etc.) while providing critical program management surge capacity. The Special Programs Manager is expected to spend significant time serving as...


  • Portland, Oregon, United States Portland General Electric Company Full time

    SummaryThe Principal Program Manager plays a pivotal role in developing and executing the strategic roadmap for real estate initiatives within the Company. Reporting directly to the Director of Real Estate Services, this role involves defining, prioritizing and sponsoring large, complex real estate projects and initiatives, while ensuring alignment with...


  • Portland, Oregon, United States BlueVolt Full time

    About the roleWe're looking for an experienced Senior Product Manager to help define and drive our product roadmap. At BlueVolt, you'll be responsible for leading teams to develop products that our customers use everyday. You'll work with a strong, entrepreneurial, and product focused group of engineers and designers.You willCraft and own the team vision,...


  • Portland, Oregon, United States CSW Senior Living Full time

    Join Our Team: Experienced Caregiver WantedPortland Base AFCH (Adult Foster Care Home) is currently seeking an experienced caregiver and Resident Manager to join our team. Our homes are conveniently located with easy access to transportation, providing an ideal environment for both residents and staff.Our ideal candidate is someone who is passionate about...


  • Portland, Oregon, United States Audinate Full time

    Who we are and what we doAudinate leads the world in networked media with our "Dante" technology which is used extensively in professional audio & video applications, including live events, broadcast, entertainment venues and communication systems. Dante harnesses the power of IT networking to make AV better, replacing the need for specialised...

  • Program Manager III

    3 weeks ago


    Portland, Oregon, United States Cascadia Health Full time

    Cascadia Health (), one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate, and dedicated staff who are...


  • Portland, Oregon, United States Cognizant Technology Solutions Full time

    SBU Head MCUQualification:Bachelors degree required OR equivalent combination of education,training and experienceResponsibility:Broad Responsibilities Build and manage executive level relationships acting as senior point of contact. Act as the overall leader of the account team setting and driving strategy. Optimize account performance including growth...


  • Portland, Oregon, United States adidas Full time

    PurposeResponsible for timely and accurate preparation of management reporting, including presentations, and for financial analysis on an ad-hoc, monthly, quarterly, and annual basis. Consolidates financial storyline, documents key assumptions & dynamics and checks for consistency. Provides meaningful reporting and high level of analysis on performance...


  • Portland, Oregon, United States Bank of America Corporation Full time

    Make a difference where it counts by joining our industry-leading wealth management team at Bank of America and Merrill.During this stage of your journey, the Merrill Financial Solutions Advisor (Merrill FSA) will help provide you with the necessary training and guidance through a defined path to become the financial advisor you want to be.You will have the...


  • Portland, Oregon, United States Bank of America Full time

    Job Description: Provide regulatory supervision and oversight to advisors Ensure ADP participants are meeting and achieving hurdles In alignment with national program, lead training and develop activities, tools, and routines to help enable Advisor Trainee productivity Personal involvement with ADP participants who require heightened support to achieve...


  • Portland, Oregon, United States On Full time

    Team for Career SiteOperationsIn shortOn is hiring a Senior Director of Operations – Americas, to lead our largest market in it's continued success. As a vital member of the America's Management team, you will lead the Logistics, Happiness Delivery (Customer Service), Technology, and Sales Operations teams. With a global mindset, you will drive initiatives...


  • Portland, Oregon, United States On Full time

    Team for Career SiteFinanceIn shortOn, the world's fastest-growing sports brand, is seeking a Senior Specialist – Controls to join our forward-thinking and action-oriented international finance team. In this role, you will play a pivotal role in shaping our internal controls framework, ensuring compliance with Sarbanes Oxley Act 2002 and driving continuous...


  • Portland, Oregon, United States PacifiCorp Full time

    General PurposeSupervises a location or segment of a larger department. Implements business objectives, strategies and plans and oversees daily work functions. Responsible for selecting, coaching, and developing employees and management of salaries. Responsible for process improvement and management of billing, credit, outage and new service work streams....


  • Portland, Oregon, United States Portland General Electric Company Full time

    SummaryThe Physical Security Team is made up of 17 PGE employees including this position, and dozens of contract employees. We are a part of a larger Enterprise Security Team and support the entire company. The team is comprised of a Senior Manager, 2 Managers, Investigators, Access Control Specialists, Operations Specialists, ISOC Technicians and...