Current jobs related to Senior Manager, Customer Success Management - Portland, Oregon - FusionOps

  • Senior Manager, Customer Success Management

    2 weeks ago

    Portland, Oregon, United States Blackpoint Cyber Full time

    Job SummaryWe are seeking an experienced Customer Success Manager to join our team at Blackpoint Cyber. As a key member of our organization, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our company.Key ResponsibilitiesPartner with our customer executive sponsors,...

  • Senior Customer Success Manager

    4 days ago

    Portland, Oregon, United States Unite Us Full time

    About the RoleUnite Us is seeking a highly motivated Senior Customer Success Manager to join our team. As a key member of our Customer and Community Success team, you will be responsible for ensuring our customers and community-based organizations achieve their business objectives with Unite Us.Key ResponsibilitiesManage and grow a book of business for...

  • Customer Success Manager

    2 weeks ago

    Portland, Oregon, United States HighByte Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at HighByte. As a key member of our customer-facing team, you will be responsible for driving customer growth and satisfaction through strategic account management and customer engagement.Key ResponsibilitiesCustomer Renewal ManagementDevelop and execute...

  • Customer Success Manager

    1 week ago

    Portland, Oregon, United States Youreka Full time

    {"title": "Customer Success Manager", "description": "About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our customer success team, you will be responsible for driving client success and growth through strategic account planning, relationship building, and proactive issue resolution.Key...

  • Customer Success Manager

    1 week ago

    Portland, Oregon, United States Ask Nicely Limited Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Ask Nicely Limited. As a key member of our customer-facing team, you will be responsible for driving customer success and ensuring that our clients achieve their business goals through the effective use of our products.Key ResponsibilitiesCollaborate with the sales...

  • Customer Success Manager

    1 week ago

    Portland, Oregon, United States OpenSesame Full time

    About OpenSesameWe're a leading provider of eLearning solutions, dedicated to helping organizations develop their workforces. Our mission is to deliver a comprehensive catalog of courses from top publishers, adding value to customers throughout their learning journey.Job SummaryWe're seeking a skilled Customer Success Manager to join our team. As a trusted...

  • Senior Community Manager

    2 days ago

    Portland, Oregon, United States Guardian Management Full time

    Job DescriptionGuardian Management is seeking a highly skilled and experienced Senior Community Manager to join our team at The Bria, a 116-unit affordable apartment community in Portland, OR.The ideal candidate will have a minimum of three years of experience managing an affordable multifamily property and possess excellent attention to detail and...

  • Senior Enterprise Customer Success Strategist

    4 weeks ago

    Portland, Oregon, United States AMPLITUDE Full time

    Senior Enterprise Customer Success StrategistAmplitude is a premier digital analytics platform dedicated to empowering organizations to harness the full potential of their products. With over 2,300 clients, including industry leaders, Amplitude provides the tools necessary for gaining comprehensive insights into the customer journey. Our mission is to...

  • Customer Success Manager for Brokers

    4 weeks ago

    Portland, Oregon, United States DAT Freight Solutions Full time

    About DAT Freight SolutionsDAT Freight Solutions is a recognized leader in the SaaS technology sector, specializing in transportation supply chain logistics. With over 45 years of industry experience, we are committed to innovation and excellence. Our ImpactWe empower millions of customers daily with our suite of software solutions, providing them with the...

  • Enterprise Customer Success Director

    1 week ago

    Portland, Oregon, United States Content Square Full time

    Senior Manager, Enterprise Customer SuccessAs a Senior Manager of Customer Success in the Northwest Region, you will be responsible for fostering strong relationships with key clients, guiding them from launch through ongoing support. You will lead a team of Customer Success Managers (CSMs) to enhance customer satisfaction, drive retention, and achieve...

  • Broker Customer Success Manager

    2 days ago

    Portland, Oregon, United States DAT Freight Solutions Full time

    About DAT Freight SolutionsDAT Freight Solutions is a leading provider of innovative transportation solutions, empowering businesses to make informed decisions and drive profitability. With a rich history of innovation and a commitment to excellence, we continue to transform the industry through cutting-edge technology and exceptional customer service.The...

  • Lead Customer Success Strategist

    4 weeks ago

    Portland, Oregon, United States OpenSesame Full time

    Position OverviewWe are seeking an experienced professional to drive our continued expansion in the eLearning sector. Our organization prides itself on fostering a collaborative and innovative environment, utilizing a diverse range of technologies in a dynamic start-up atmosphere.Role SummaryThe Senior Customer Success Manager serves as a vital advisor to...

  • Strategic Customer Success Manager for Key Accounts

    4 weeks ago

    Portland, Oregon, United States Trimble Full time

    Position Title: Key Accounts Customer Success ManagerLocation: Remote - USDepartment Overview: Construction Enterprise SolutionsAre you passionate about fostering customer relationships, enhancing the adoption of SaaS solutions, and ensuring clients derive maximum value from their investments? The mission of our Customer Success department is to cultivate,...

  • Lead Customer Success Strategist

    4 weeks ago

    Portland, Oregon, United States OpenSesame Full time

    Position OverviewWe are seeking an experienced professional to drive our growth in the eLearning sector. Our team is dedicated and fosters a collaborative atmosphere where innovation thrives through diverse technologies in a dynamic start-up culture.The Senior Customer Success Manager serves as a vital partner to our clients in the eLearning domain. The...

  • Client Success Manager

    4 weeks ago

    Portland, Oregon, United States Canapii Limited Full time

    Canapii Limited is seeking a Client Success Manager to enhance the support for a rapidly expanding, esteemed provider of virtual and hybrid event solutions. We are in search of an individual who embodies passion, ambition, motivation, and confidence.Key Responsibilities: In this dynamic 'start-up' atmosphere, you will collaborate with a well-established...

  • Educational Client Success Manager

    4 weeks ago

    Portland, Oregon, United States Autodesk Full time

    Position OverviewAs a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will act as a strategic partner and trusted advisor to midmarket educational institutions, ensuring that their objectives are met through close collaboration and partnership.Key Responsibilities- Gather customer requirements and identify...

  • Senior Partner Sales Manager

    3 days ago

    Portland, Oregon, United States Smarsh Full time

    About the RoleWe are seeking a highly skilled Senior Partner Sales Manager to join our team at Smarsh. As a key member of our sales organization, you will be responsible for developing and executing a strategic partnership with Microsoft and Microsoft resellers/partners.Key ResponsibilitiesInitiate and drive the build of a sustainable partner program to...

  • Senior Partner Sales Manager

    3 weeks ago

    Portland, Oregon, United States Smarsh Full time

    About SmarshSmarsh is a leading company in empowering its customers to manage risk and unleash intelligence in their digital communications. With a strong community of organizations in regulated industries, Smarsh helps them identify compliance, legal, or reputational risks in various communication channels. The company has received consistent recognition...

  • Customer Success Representative

    1 week ago

    Portland, Oregon, United States Apploi Full time

    About the RoleWe're seeking a highly skilled Customer Success Specialist to join our team at Apploi. As a key member of our support team, you'll be responsible for delivering exceptional customer experiences and ensuring our clients achieve their goals.Key ResponsibilitiesCustomer Support: Provide timely and effective support to our clients, addressing their...

  • Director of Customer Relationship Management

    3 days ago

    Portland, Oregon, United States Quest Diagnostics Incorporated Full time

    Director, Customer Relationship ManagementThe Director, Customer Relationship Management will lead the assessment of the total relationship with customers to create and drive opportunities to meet customer needs and upsell customers with new products and solutions. This role will manage, grow, and retain Lab Outreach deals assigned to them.Key...

Senior Manager, Customer Success Management

3 months ago

Portland, Oregon, United States FusionOps Full time
Senior Manager - Customer Success Management

FusionOps is seeking an experienced Customer Success professional to join our growing team. This means paying attention to the complete, end-to-end experience customers have with FusionOps from their perspective.

This position serves a critical function, as you're the primary owner of the recurring relationship with our existing clients and facilitating effective internal communications across our FusionOps teams.


Responsibilities:
Partner with our customer executive sponsors, process leaders, account executives, supply chain excellence team, and technical teams for creating a strategic roadmap that helps map out the customer journey and planned achievement of our milestones/business goals
Be a primary supporter and contributor to all facets of the customer lifecycle, e.g. customer onboarding, change management, professional services, program management, support account executives, and renewals to achieve optimal customer satisfaction
Advisory level input for the implementation project team and monitor progress to ensure the success of the initial and ongoing deployments
Build ongoing strategic relationships with senior business and technology contacts, helping them to realize the full value of their FusionOps solution
Create and deliver regular Business Reviews with the customer to demonstrate the value they are receiving from their FusionOps solution
Develop renewal strategy to ensure customer is prepared and satisfied to renew on schedule
Work with our account executives and practice directors to advise customers on how to augment their use of FusionOps to other areas of the business and work with our internal sales team to develop and close these opportunities
Ultimately, this role will operate as a key trusted advisor for our customers and must be focused on the entire lifecycle journey for them
Manage all contractual, commercial, and financial aspects of customer relationships
Proactively track customer satisfaction and metrics achievement within our FusionOps preferred applications
Exude a passion for the advanced supply chain processes and SaaS platform integration capabilities to promote the cutting-edge solutions that FusionOps offers
Knowledge of the pharmaceutical supply chain and manufacturing supply chain echelons along with the complex cross-functional processes.
Bring a positive, collaborative, team-oriented attitude to the office and your customers everyday

The ideal candidate has:
10+ years of functional understanding across diverse global supply chains is mandatory
7+ years of experience partnering with business leaders during business process assessments, process reengineering implementations, and change management initiatives.
4+ years of experience with post-implementation stakeholder management within process excellence teams, management consulting, or at high-growth SaaS technology companies
Proficient understanding of the life sciences industry, pharmaceutical supply chains, and a good understanding of manufacturing.
Strong software implementation project management skills with experience managing multiple, simultaneous customer accounts and deadlines
Demonstrable experience engaging customer executives and process leaders on business and technology strategy principles
Experience with process optimization approaches like Six Sigma, SCOR, Total Quality Management, Business Process Reengineering, etc.
Passion for helping customers realize monetized business value from utilizing the FusionOps platform
Experience in customer satisfaction metrics survey development, dissemination, and retrieval (ex: NPS)
Effectively worked with diverse, global peers and customer base
Ability and willingness to travel 10-20% of the time
Dazzling communication, presentation, and problem solving abilities
BA/BS degree, Masters degree is preferred

Please send all qualified resumes to: [email protected]