IT Infrastructure Manager

3 weeks ago


Honolulu, Hawaii, United States Pivotal Solutions Inc Full time
IT Infrastructure Manager Position

We are currently looking for a skilled IT Infrastructure Manager to take charge of our diverse IT infrastructure services, including networks, servers, and core infrastructure services in AWS and Azure environments. This role demands a strong scripting background with PowerShell, expertise in managing and supporting server and infrastructure technologies, and proficiency in administering Office 365 for user account and mailbox management.

Key Responsibilities:
  • Primary overseer of multi-tiered IT infrastructure services
  • Manage networks, servers, and core infrastructure services (AWS, Azure, Meraki Networks, DNS, Email Protection, Okta, Data Protection)
  • Script using PowerShell
  • Administer Office 365 for user account and mailbox management, calendar processing, shared mailbox, distribution list management, and licensing
  • Provide escalation support for all user account-related tasks
  • Supervise and back IT Infrastructure Managed Service Provider
  • Handle internet service providers across all sites
  • Manage core Business platforms (Office 365, Zoom, SharePoint, Printers, OneDrive, Egnyte, etc.)
  • Support conferencing technology like Zoom, Zoom Rooms, and Teams
  • Enhance the Infrastructure Service in monitoring, provisioning, and request processes
  • Oversee security incidents, investigations, resolutions, and reporting
  • Resolve high-severity outages affecting IT infrastructure
  • Accountable for budget commitments, forecasting, and tracking for the group
  • Contribute to shaping the IT vision; translate the vision into short-/long-term goals and deliverables
  • Lead engagement, delivery, and oversight of activities related to Infrastructure services provided by external vendors and service providers
  • Lead system and infrastructure solutions selection in alignment with IT strategy and business requirements
  • Collaborate with business areas to identify system requirements and translate business needs into functional service projects, enhancements, and support
  • Review systems and applications designs to ensure adherence to stability, performance, and security standards
  • Support GxP systems and SOX compliance activities
Requirements:

Education, Experience & Skills Requirements:

  • Over 5 years of experience in IT, providing supervisory and direct technical support for IT Infrastructure
  • More than 3 years of IT experience in similarly sized growing Biotech companies
  • Extensive IT Infrastructure background, focusing on Life Sciences-related systems delivery
  • Demonstrated experience in managing and utilizing cloud infrastructure in a service delivery process
  • Proven track record in managing various infrastructure components including Meraki FW/Wi-Fi, Azure, AWS EC2, InfoSec Monitoring Services, MS Active Directory, DNS, Okta, Server Backups, NAS Storage Solutions
  • Knowledge or experience in infrastructure processes like DR and HA, Change Control, Maintenance management, InfoSec Breach Management
  • Familiarity with relevant regulatory requirements, data privacy practices, and laws such as FDA 21 CFR Part 11, SOX, and HIPAA
  • Thorough understanding of IT Infrastructure as a business function (SLAs, ITIL practices, etc.)
  • Experience in Computer Systems Validation (CSV) and good documentation practices preferred
  • Strong project management skills with excellent communication abilities
  • Results-oriented team player with a passion for business transformation and change leadership
  • Operational in a cross-functional / matrix environment


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