Transportation Customer Success Manager

2 weeks ago

Burlingame, California, United States WeDriveU Full time

Description

Job Description
Position

Title:
Customer Success Manager

Department:
Customer Success

Reports to:
Managing Director of Customer Success

Company Des cription:
WeDriveU is the leader in transportation solutions, specializing in corporate, university and hospital shuttles for millions of annual passengers.

Recognized as a pioneer in mobility, WeDriveU is a strategic partner to the worlds top brands, with client programs that consistently earn awards for excellence in commuting and sustainability.

WeDriveU operates across the U.S and is proud to celebrate more than 30 years serving clients. Learn more at

.

Job Description:
The

Customer Success Manager

will report to the

Managing Director of Customer

and

is responsible for

driving customer success, growth, and retention through our Customer Engagement Model.

You will have the opportunity to work with customers all over the country in the Corporate, Hospital, and University spaces to help them transform their transportation goals and visions.

Additionally,

this role

will

be


the main points of contact for our customers, own new program implementation, manage the optimization and change management of shuttle systems, and lead the implementation and adoption of new technologies.

These projects influence thousands of end-users, driving behavioral change and improving the commuter experience. We are looking for someone who enjoys getting things done while also balancing customer needs and priorities.

Duties and Responsibilities:

  • Develop and maintain strategic customer relationships focusing on consistent engagement to support the ongoing needs and objectives of each customer
  • Provide data-driven recommendations to drive program strategy by utilizing our commuter data platform powered by Tableau
  • Consistently achieve engagement, retention, and expansion targets
  • Effectively partner with customers, internal account teams, vendors, and other internal support teams for flawless execution of projects
  • Manage quarterly business review execution
align internal stakeholders, develop content, and lead the presentations

  • Passionate about TDM programs and transportation innovation including electric and autonomous vehicle infrastructure, carpooling, vanpooling, employee shuttles, Mobility as a Service ( MaaS ), bike/ped, and public transit options
  • Conduct global transportation surveys and analysis to gather actionable feedback from current and prospective commuters to drive behavioral change
  • Attend local and regional transportation conferences, workshops, and networking events
  • Additional duties and responsibilities may apply.

Skills Required and Physical Demands:

  • Ability to set goals and a proven ability to achieve job performance metrics
  • Excellent client facing and internal communication skills
  • Strong organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels)
  • Additional skills and physical demands may apply.

Education and Qualifications:

  • Hard Requirements
  • Be able to travel up to 30% of the time for customer meetings and conferences
  • Preferred Requirements
  • Bachelors degree in Project Management, Communications, Business, Urban Planning, or another related field
  • In lieu of Bachelors degree, three (3) to five (5) years of relevant experience in Project Management, Communications, Transportation Demand Management, or Transportation Industry

EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

|

700 Airport Blvd, Suite 250 Burlingame, CA 94010

#J-18808-Ljbffr

  • food transporter/delivery driver

    2 weeks ago

    Burlingame, California, United States Compass Group, North America Full time

    Chartwells K12 We are hiring immediately for a FOOD TRANSPORTER/DELIVERY DRIVER position. Location: Burlingame School District 1825 Trousdale Drive, Burlingame, CA 94010 Note: online applications accepted only. Schedule: Full and Part Time schedules; M-F 6:00AM-2:30PM Requirement: Experience driving lift gate box truck; loading items; unloading at 7...

  • Integrated Marketing Manager, Supernatural

    2 weeks ago

    Burlingame, California, United States Meta Platforms, Inc. Full time

    Reality Labs is building tools that enable people to feel more connected, any time, anywhere. This includes Supernatural, our first-party immersive fitness subscription service. Supernatural has seen great early success since its launch in 2020 as the world's-first subscription based fitness service in virtual & mixed reality. The next stage of growth for...

  • Creator Relations Manager

    2 weeks ago

    Burlingame, California, United States Tailored Management Full time

    Job DescriptionJob DescriptionClient partner IV Burlingame, CA12 Months Summary:· We are seeking a seasoned partner manager to join the Content organization. As a Creator Relations Manager, you build and manage strategic partnerships across top tier, third-party creators building for Horizon Worlds. You will support creators 1:1 driving growth, creating...

  • Assistant Property Manager,

    4 weeks ago

    Burlingame, California, United States Multifamily Full time

    Job TitleAssistant Property Manager, MultifamilySkyline Terrace Apartments )Job Description SummaryThe Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high-level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to...

  • Dishwasher

    2 months ago

    Burlingame, California, United States Hilton Full time

    A Dishwasher is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Dishwasher, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver...

  • Utility Steward

    4 weeks ago

    Burlingame, California, United States DoubleTree by Hilton Hotel San Francisco Airport Full time

    A Utility Steward is responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver...

  • Dishwasher

    4 weeks ago

    Burlingame, California, United States Hilton Full time

    A Dishwasher is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Dishwasher, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver...

  • Utility Steward

    1 month ago

    Burlingame, California, United States DoubleTree by Hilton Hotel San Francisco Airport Full time

    A Utility Steward is responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver...

  • Utility Steward

    1 month ago

    Burlingame, California, United States Hilton Full time

    A Utility Steward is responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to...

  • Utility Steward

    4 weeks ago

    Burlingame, California, United States Hilton Full time

    A Utility Steward is responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing? As a Steward, you would be responsible for transporting and cleaning cooking utensils and serviceware in the hotel's continuing effort to...

  • Category Manager

    4 weeks ago

    Burlingame, California, United States Meta Full time

    Summary: Meta is looking for a results-driven Accessories Category Manager for our Mixed Reality Category Management team, which includes the Meta Quest portfolio across retail, telco, direct-to-consumer, and commercial channels. This role is focused on delivering sales results and driving growth through developing category and channel strategies – aligned...

  • Category Manager

    1 month ago

    Burlingame, California, United States Meta Full time

    Summary: Meta is looking for a results-driven Accessories Category Manager for our Mixed Reality Category Management team, which includes the Meta Quest portfolio across retail, telco, direct-to-consumer, and commercial channels. This role is focused on delivering sales results and driving growth through developing category and channel strategies – aligned...

  • Dishwasher

    4 weeks ago

    Burlingame, California, United States Embassy Suites by Hilton San Francisco Airport Waterfront Full time

    A Dishwasher is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Dishwasher, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver...

  • Dishwasher

    2 months ago

    Burlingame, California, United States Embassy Suites by Hilton San Francisco Airport Waterfront Full time

    A Dishwasher is responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Dishwasher, you would be responsible for transporting and cleaning cooking utensils and service ware in the hotel's continuing effort to deliver...

  • Group Manager, Technical Program Management

    2 weeks ago

    Burlingame, California, United States META Full time

    At Meta, we're shaping innovative experiences in service of giving people the power to build community and bring the world closer together. Our multidisciplinary product teams are creating new ways to help people connect, find communities and grow businesses. Together, we are committed to building innovative technologies - Facebook, Instagram, Messenger,...

  • Front Office Manager

    6 days ago

    Burlingame, California, United States Embassy Suites by Hilton San Francisco Airport Waterfront Full time

    As Front Office Manager you are responsible to insure profitability, control costs and quality standards to ensure total guest satisfaction. What will I be doing?Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including: rate and...

  • Assistant General Manager

    2 weeks ago

    Burlingame, California, United States Upsky Long Island Hotel Mgmt Llc Full time

    Benefits: Medical insurance 401(k) Dental insurance Vision insuranceAssist General Manager in hotel management as below.Provide day-to-day leadership and direction by maximizing financial returns, driving development of people creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the...

  • BDC Business Development Manager

    2 weeks ago

    Burlingame, California, United States Ocean Honda of Burlingame Full time

    Job Description Job Description Job Description:BDC Business Development Manager We are currently seeking an experienced, motivated and energetic professional to manage our BDC/Internet Department. This position will be responsible for managing all aspects of the department including handling internet leads, inbound and outbound phone calls, customer...

  • Busperson / Food Service Assistant

    2 months ago

    Burlingame, California, United States DoubleTree by Hilton Hotel San Francisco Airport Full time

    Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to...

  • Busperson / Food Service Assistant

    4 weeks ago

    Burlingame, California, United States DoubleTree by Hilton Hotel San Francisco Airport Full time

    Sets and clears tables. Stocks all service stations and assists food servers with table service. Clears dirty table settings and prepares table for resetting. Resets all service ware as prescribed. Maintains stock and cleanliness of stations. Serves guests beverages, breads and butter to begin their dining experience. Transports all dirty tableware to...