Customer Success Specialist
1 week ago
Levitate's employees share a very important mission and goal: helping small businesses grow and thrive. We all contribute to this goal in unique ways, and that's why we prioritize helping our staff identify their strengths and find genuine fulfillment in their roles.
Across every team and department at Levitate, you'll find friendship, enthusiasm, intelligence, and drive. In our pursuit to make the world a more creative and entrepreneurial place, we keep our company's five core values at the center of everything we do:
- Creating magic
- Showing customer empathy
- Making data-driven decisions
- Focusing on solutions, not problems
- Making small improvements every day
Our ideal candidate is coachable, naturally empathetic, has excellent communication and time management skills, and enjoys working in a fast-paced environment.
Responsibilities
- Serve as the main point of contact to develop and maintain relationships with customers
- Provide onboarding and training to new customers to assist them in reaching their goals.
- Maintain a customer book of business where you're responsible for customer health and renewals
- Ensure customers get fast time-to-value and are engaged with the product
- Collaborating with cross-functional teams to resolve customer issues
- Maintain up-to-date knowledge about company products and services.
- Daily catered lunches from locally-owned restaurants and diverse snack offerings
- Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
- Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
- Flexible PTO to facilitate strong work-life balance
- Paid parental leave that provides employees with support and flexibility as they grow their families
- Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
- Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events
- Organizational and process skills are essential
- Excellent communication and interpersonal skills
- Experience in a customer-facing role is preferred
- Be a problem solver and advocate for clients
- Ability to work independently and as part of a team
-
Customer Success Operations Specialist
4 weeks ago
Raleigh, North Carolina, United States Relay Full timeRelay, a Raleigh-based tech startup, is poised to revolutionize communication by empowering frontline workers. Our mission is both meaningful and ambitious. We recognize that frontline workers are the backbone of our economy, and we are committed to creating a device and cloud platform that enhances their efficiency, safety, and overall experience. Our...
-
Customer Success Operations Specialist
1 month ago
Raleigh, North Carolina, United States Relay Full timeRelay, a Raleigh-based tech startup, is poised to revolutionize communication by empowering frontline workers. Our mission is both meaningful and ambitious. We recognize that frontline workers are the backbone of our economy, and we are committed to creating a device and cloud platform that enhances their efficiency, safety, and overall experience. Our...
-
Customer Success Manager
1 week ago
Raleigh, North Carolina, United States Medicom Full timeMedicom Technologies, Inc. is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation. With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily...
-
Customer Success Manager
1 week ago
Raleigh, North Carolina, United States Cato Networks LTD Full timeAs a Cato Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.Curiosity - you have a desire to truly understand our...
-
Customer Success Advocate
1 week ago
Raleigh, North Carolina, United States Carrier Enterprise, LLC Full timeThe Customer Success Advocate is a key member of the company's growth initiative to enhance CE customer experience. Reporting to the Director Customer Support, this position will provide support for customers utilizing our digital platforms/resources Advocate, Salesforce, Customer Service, Manufacturing, Retail, Customer, Support
-
Customer Success Manager
1 week ago
Raleigh, North Carolina, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters.Frontline workers are the lifeblood of our economy and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time...
-
Product Manager, Customer Success
1 month ago
Raleigh, North Carolina, United States Trellix Full timeJob Title:Product Manager, Customer SuccessRole Overview:to be addedDESCRIPTIONThe Product Manager, Customer Success position is a strategic, high-visibility role curating and scaling an industry-leading customer experience. In this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the...
-
Product Manager, Customer Success
4 weeks ago
Raleigh, North Carolina, United States Trellix Full timeJob Title:Product Manager, Customer SuccessRole Overview:to be addedDESCRIPTIONThe Product Manager, Customer Success position is a strategic, high-visibility role curating and scaling an industry-leading customer experience. In this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the...
-
Product Manager, Customer Success
1 week ago
Raleigh, North Carolina, United States Trellix Full timeJob Title:Product Manager, Customer SuccessRole Overview:to be addedDESCRIPTIONThe Product Manager, Customer Success position is a strategic, high-visibility role curating and scaling an industry-leading customer experience. In this role you will work cross-functionally with customer success, product, GTM, and services teams to scale service packages for the...
-
Strategic Customer Success Manager
1 week ago
Raleigh, North Carolina, United States Relay Full timeRelay, a Raleigh-based tech startup, is looking to change the way we communicate. We're on a mission that matters, and we're hiring for a JOB TITLE HERE who will thrive in a dynamic high-growth start-up environment. Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever...
-
Customer Success
1 week ago
Raleigh, North Carolina, United States TruLab, Inc. Full timeTruLab, Inc. is an RTP-based mobile technology company that provides biological sample tracking and management solutions for clinical trials. TruLab's mission is to eliminate loss of samples provided for research by patients. The TruLab solution empowers drug developers to track samples from the point of collection in real-time and ensure protocol compliance...
-
Customer Success Operations Analyst
1 week ago
Raleigh, North Carolina, United States Egnyte Full timeCUSTOMER SUCCESS OPERATIONS ANALYSTRALEIGH, NCEGNYTE: Empowering Your Career, Igniting Your PassionEgnyte is more than just a workplace, it is a place where extraordinary opportunities are created for exceptional individuals. We strongly believe in the significance of every role and in ensuring that each Egnyter is valued and respected. With a vast customer...
-
Raleigh, North Carolina, United States Cisco Full timeCustomer Success Manager (CSM) This position is a highly strategic role that is responsible for driving adoption of Cisco collaboration solutions and identifying growth opportunities to expand Cisco's footprint, while demonstrating the value and benefits to your customers. Your strong communications skills will drive and accelerate mutual success with our...
-
Client Success Specialist-CoalMarch
4 weeks ago
Raleigh, North Carolina, United States WorkWave Full timeLove building relationships? Coalmarch by WorkWave is seeking an Account Executive to join our small but mighty team based in Raleigh, NC. Here at Coalmarch by WorkWave, you will work with a passionate, energetic, creative, supportive, hard-working team that's always willing to go above and beyond to help each other succeed. You'll think ahead of the curve...
-
Jobs – Associate Customer Care Specialist
4 weeks ago
Raleigh, North Carolina, United States Duke Energy Full timeJob Description:The Part Time (PT) Customer Care Specialist's primary responsibility is to provide engaging customer service in a professional manner to ensure the highest degree of customer satisfaction. The PT Customer Care Specialist will consult with customers on their billing and credit inquires, trouble calls and various other needs. The Specialist...
-
Raleigh, North Carolina, United States Duke Energy Full timeJob Description:The Part Time (PT) Customer Care Specialist's primary responsibility is to provide engaging customer service in a professional manner to ensure the highest degree of customer satisfaction. The PT Customer Care Specialist will consult with customers on their billing and credit inquires, trouble calls and various other needs. The Specialist...
-
IT Specialist
1 week ago
Raleigh, North Carolina, United States Timmons Group Full timeJob DescriptionWe are currently seeking an experienced IT Specialist to join our Raleigh, NC office location.The Timmons Group IT Specialist is an expert troubleshooter tasked with supporting the hardware and software used throughout the organization. IT Specialists will help manage multiple software license servers (including, but not limited to, Bentley...
-
IT Specialist
1 week ago
Raleigh, North Carolina, United States Timmons Group Full timeJob DescriptionJob DescriptionJob DescriptionWe are currently seeking an experienced IT Specialist to join our Raleigh, NC office location.The Timmons Group IT Specialist is an expert troubleshooter tasked with supporting the hardware and software used throughout the organization. IT Specialists will help manage multiple software license servers (including,...
-
IT Specialist
1 week ago
Raleigh, North Carolina, United States Timmons Group Full timeJob DescriptionWe are currently seeking an experiencedIT Specialistto join ourRaleigh, NCoffice location.TheTimmons Group IT Specialist is an expert troubleshooter tasked with supporting the hardware and software used throughout the organization. IT Specialists will help manage multiple software license servers (including, but not limited to, Bentley SELECT,...
-
Claims Specialist
1 week ago
Raleigh, North Carolina, United States Alera Group Full timeTriSure, an Alera Group Company is seeking an Commercial Lines, Account Manager to join their commercial lines, P&C team.Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other...