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Customer Success

3 months ago

Raleigh, North Carolina, United States TruLab, Inc. Full time
TruLab, Inc. is an RTP-based mobile technology company that provides biological sample tracking and management solutions for clinical trials. TruLab's mission is to eliminate loss of samples provided for research by patients.

The TruLab solution empowers drug developers to track samples from the point of collection in real-time and ensure protocol compliance and data integrity in clinical studies.

Founded in 2018, TruLab has a vision to bring much needed innovation to bio-sample tracking to advance the research and development of new medical therapies.


Position Overview:
The Devices Manager position is a full-time role located in RTP, NC.

This individual will be a driving force in helping us grow our company and ensure successful implementations with our clients.

Responsibilities will be broad and dynamic and include overseeing all aspects of TruLab devices, including setup, quality control, shipping, inventory management and troubleshooting, for both domestic and international clients.

This includes deployment of TruLab-provided client devices and management of BYOD user access.

This individual will work closely with the TruLab IT/systems and product teams, and may have additional IT and product-related responsibilities.

We are looking for candidates who are detail-oriented, proactive, and thrive in a fast-paced, dynamic and unstructured environment.

Ideal candidates have a passion for service to clients, the ability to learn quickly and execute with excellence, and possess excellent organization and communication skills.


What You'll Do:
Drive device deployment for TruLab clients, domestic and international
Oversee all aspects of devices, including setup, quality control, and shipment
Manage and track device inventory, including forecasting of device needs
Work closely with TruLab clients as needed to troubleshoot issues and provide technical support
Manage access to system, including for BYOD client users
Perform other IT or product-related tasks as needed

What You'll Need:
A strong attention to detail
Experience managing projects or logistics
Ability to communicate effectively in and across teams; must possess strong verbal, written, and interpersonal communication skills
A passion for how new technology can innovate and drive progress
A willingness to serve clients and assist with their product usage

What You'll Get:
Exposure to all aspects of building a growth technology company
Close contact with TruLab's experienced leadership team
An opportunity to have a voice in major decisions
To be part of the team revolutionizing sample tracking and advancing clinical research
Opportunities to advance and develop as the company grows
Flexible, personalized, and remote work schedule
This is an

entry or mid-level position

and ideal candidates are college graduates with a

3.7 GPA

or higher. For more information, please contact Danny Sharman at

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