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Family Coach

3 months ago

Portland, Oregon, United States State of Oregon Full time
Job Description:

We are proud to be an Equal Opportunity Employer and are actively working to build an equitable agency free of racism, discrimination and bias. We believe that teams where everyone can show up as their authentic selves are foundational to a vibrant workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Opportunity awaitsJoin our dynamic District 2 Engagement Team at the East Portland Self Sufficiency Office and make a meaningful impact as a Family Coach

Oregon Department of Human Services ()

  • We support Oregonians on their journey to well-being and independence by offering a range of opportunities that protect, empower, respect choice and preserve dignity.
  • is foundational to our role as a human service agency and we are committed to integrating equity into all that we do.
  • We embrace a transformative that prioritizes safety, value, support, strength, and engagement.
  • We empower employees to join our that foster vibrant communities and promote shared learning.

About the program

Do you have a passion for serving Oregon's most vulnerable families and want to assist in their success? Do you want to empower survivors by providing resources and supporting them through their safety planning? If you are ready to become part of a dedicated and highly functioning Family Engagement team and part of an organization that is creating a positive culture to thrive in, this is the career you are looking for.

This position does not require bilingual language skills but there is a need in the communities that we serve, and all are encouraged to apply.

Family Coaches work closely with Oregon families and work is based in the East Portland Branch and in the local community. This position is not remote.

Your duties at a glance

As a Family Coach (Human Services Case Manager), you will:

  • Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
  • Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
  • Monitor progress, needs, and makes necessary modifications to the case plan.
  • Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
  • Assist with crisis and safety planning for individuals experiencing domestic violence.
  • Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.

Minimum qualifications

  • A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

  • A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

  • An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

  • Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
  • Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

Family Coaches possess soft and technical skills in the following areas:

  • Community & Family Focused
  • Knowledge of Case Management Practices
  • Verbal/Written Communication
  • Critical Thinking
  • Active Listening and Emotional Intelligence
  • Time Management/Flexibility
  • Conflict Resolution Team Oriented
  • Bilingual Preferred (Not required) Any Language))

We are looking for candidates that demonstrate these skills:

  • Knowledge of community resources which serve the needs of diverse and marginalized communities. Experience assisting diverse populations. Demonstrated ability to follow through with building relationships and trust with vulnerable families. (Displays a servant heart, by showing compassion and care for families experiencing emotional and financial crisis. Understanding the challenges and taking a trauma informed approach in all interactions.)
  • Experience using accepted casework methods and techniques - including information/referral, assessment, interviewing, customer advocacy, resource utilization - with commitment and follow through. Experience working jointly and collaboratively with families, community partners, co-workers, and leadership in tailoring services and reasonable case plan goals while adjusting them accordingly.
  • Experience communicating effectively, on a one-to-one basis, and in groups, to provide information and guidance or give assistance that is clear, simple, objective, concise, and unbiased.
  • Ability to research and solve complex problems. Experience in initiating and assessing matters independently and utilizing sound judgment in making trauma-informed decisions in delivering casework services to individuals, families, and groups.
  • Skills in listening without judgment, respectfully paying attention to the feelings being expressed with empathy and compassion. Demonstrated ability to seek understanding and adjust communication/feedback as appropriate to the situation at hand.
  • Successful experience organizing and putting work in priority order. Demonstrated ability to complete tasks/duties timely while also managing competing priorities, obligations, and deadlines effectively. (Has the capacity to effectively adjust to change quickly and calmly. Willingness to adapt to new or unexpected circumstances as they arise.)
  • Experience reading situations appropriately and addressing with a trauma-informed approach. (Views these moments as opportunities for growth and understanding. Ability to find common ground and gain cooperation without disruption to workflows or interpersonal relationships.)
  • Skills in taking ownership of one's responsibility, maintaining professional relationships, and creating an inclusive culture that values differences, fosters teamwork, and thrives in a team environment working towards achieving the agency's mission and goals.

Attention all candidates Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the process. During the , the information provided on your application will determine your starting salary - please include detailed work and education history.

Working conditions

  • Position is fast paced at times.
  • High volume of individual and family contact.
  • You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a trauma informed lens.
  • You will have contact with a range of people including some who may be experiencing emotional and financial stress.
  • You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important.
  • Employee's work is conducted in offices, participant's homes, and other community sites.
  • Hours of work may vary from day to day and may include evenings and weekends.
  • Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.
  • This is not a remote position.

Background checks and requirements

  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

  • Career growth and continuous learning opportunities
  • Competitive – medical, dental, vision and more
  • programs
  • Paid vacation and sick leave
  • 11 paid and additional special leave
  • Annual merit increases (salary step increases)
  • Cost of Living Adjustments
  • Possible eligibility for the