Desktop Support Technician

2 weeks ago


Los Angeles, California, United States Sumeru INC Full time

PURPOSE:

  • To assist in daily tasks of the IT Department. Mainly store's handheld devices.

KEY RESPONSIBILITIES:

  • Assets management:
  • Configuration of store's handheld devices: PDAs, iPods, iPads, etc.
  • Reception and evaluation of inbound packages.
  • Maintain inventory status updated (CMDB).
  • Maintain a healthy stock of repaired devices by processing RMAs in a timely manner.
  • Provide technical support to our stores (this may be in person, over the phone or MS Teams)
  • Walk store staff through steps to help them resolve technical problems.
  • Responding in a timely manner to incidents and requests. Mainly for handheld devices.
  • Prioritize and manage many open cases at one time.

EXPERIENCE AND QUALIFICATIONS:

  • Previous experience in IT Support Helpdesk (preferred but not required).
  • Experience with Microsoft OS W10 and MS Office 365 Suite (preferred but not required).
  • Experience with iOS and Android OSto San Francisco and Las Vegas)..

SKILLS AND ATTITUDES:

  • IT knowledge.
  • Able to work autonomously with high levels of initiative.
  • Fluent in English (knowledge of Spanish Language is a plus).
  • Good communication and interpersonal skills.
  • Highly organized and prioritization skills.
  • Ability to work in a fastpaced environment under pressure.
  • Strong customer service ethos.
  • Excellent organizational skills.
  • Monday through Friday 8am to 5pm with flexibility
  • Must have their own laptop/desktop


Hybrid/Remote
  • Will do some traveling
  • Must have access to transportation for possible local in person interaction
  • Comments for Suppliers: Role has changed ro Hybrid
  • Must Have
    :Transportation to accommodate possible site visits in LA, San Francisco and Las Vegas (travel is reimbursed for out of town travel to San Francisco and Las Vegas)

Job Types:
Contract, Temporary

Pay:
$ $26.70 per hour

Expected hours: 40 per week

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Morning shift

Ability to Relocate:

  • Los Angeles, CA: Relocate before starting work (required)

Work Location:
In person

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