IT Technician

2 weeks ago

Los Angeles, California, United States TekwissenGroup Full time

Day to Day Work:

  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computerrelated products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • Your assignments will range in complexity from troubleshooting and repair including reloading and reimaging of PCs/laptops.
  • Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.

Responsibilities

  • Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software,
  • Performs installs, moves, adds and changes as required
  • Provides followup on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software,
and peripherals

  • Performs installs, moves, adds and changes as required
Provides follow-up on problems or escalation.

  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Insures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
  • Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
  • Must have MAC Skills and experience, MAC OS, Windows 10/11
Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

TECHNICAL SKILLS
Must Have

  • Desktop/Laptop Repair
  • Laptop/ Desktop server experience
  • Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING

Nice To Have

  • Customer Facing Service, Windows 10/11 skills, MAC skills

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Types:
Full-time, Contract

Pay:
$ $25.00 per hour

Application Question(s):

  • How many years of Field and/or Desk Side support experience do you have?
  • Do you have your A certification?
  • What is your back up plan if you have vehicle problems?
  • Have you ever worked for Unisys as a contractor or FTE?
  • Do you have experience with BOTH Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING?

Work Location:
In person

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