Captain, Department of Public Safety

4 weeks ago


Highland, California, United States San Manuel Band of Mission Indians Full time

Under the direction of the Director, the Captain is responsible for leading the day-to-day activities that may encompass Casino, Resort, and/or Reservation security. This position follows the Tribe First strategic initiative to guide decisions and evaluate the diverse risks and threats facing the Tribe, reservation, Casino, and now the Yaamava resort. The Captain oversees the security for Tribal Citizens, guests, vendors, and team members, to include planning, development, and implementing programs to improve the efficiency and effectiveness of Operations. The captain of Security is responsible for all operational project management efforts to drive strategic change. The captain ensures that the DPS team understand and comply with all current DPS policies, notification and communication protocols and training efforts.

This position serves the Tribe by utilizing acquired subject-matter expertise to assist in the development of the Tribal public safety strategy, ensuring its effective implementation, evaluating its suitability, and utilizing measures to strengthen them. This is both a uniformed and non-uniformed, armed position, requiring compliance with all current California Bureau of Security and Investigative Services (BSIS) guidelines. This position ensures that critical safety and security services are provided in a business oriented, courteous, and professional manner.

Essential Duties & Responsibilities

1. Respond in a support and/or safety role to emergency incidents, act as incident commander, Liaison officer. Provide 24hr on call notifications and support if and as needed. Work in conjunction with the San Manuel Fire Marshal to plan and assist with monitoring of events.

2. Safeguards the protection of the Tribe, team members, guests, visitors, and stakeholders, while ensuring the optimal and efficient use of the workforce, equipment, and resources. Leads and inspire a large team in the delivery of best-in-class security and customer service.
3. Plans, Organizes, and leads the daily operational aspects of all functions of the Security department. Ensures integration with the intelligence division, along with other operational components of San Manuel enterprise to enhance the safety and security of all Tribal Members and Team Members.
4. Plans, Organizes, and leads the daily operations of security team to include developing and implementing effective staffing levels and oversight of new personnel, recruitment, and hiring.
5. Plans, manages, and tracks project plans in support of DPS Strategic Initiatives. Utilizes data and business requirements, creates processed, and drives implementation with scope of impact to both DPS and Tribe. Collaborates with and lends project management support and expertise to departmental projects with responsibility of ensuring defined scope, goals, and deliverables are provided and aligned with Tribe priorities.
6. Ensures the department adheres to professional standards, Yaamava Brand Standards, compliance directives, approved procedures and policies, applicable Federal and State regulations along with all Tribal ordinances and regulations. Conduct investigations into employee conduct across the Enterprise and developing performance improvement plans as needed within DPS.
7. Develops, designs, and implements future strategic priorities for the security team to ensure continual support and effective operations. Manages the development and improvement of all policies and procedures, implementing best practices with respect to communications and crisis management. Identifies gaps in controls, processes, and policies. Leads, trains, and mentors all DPS personnel and directly supervises Lieutenants.
8. Develops internal systems for tracking requests and data to enhance operations. Identifies strategic and operational risk and business objectives in the development on ongoing monitoring of communications. Identifies opportunities for process and control enhancements and/or for developing recommendations to ensure continuity and effectiveness of the Security Team.
9. Develops and leads a risk-based analytics element to identify and classify critical assets, helps proactively identify current and emerging security threats and help set operational priorities. Studies crime and other reports to determine trends and makes recommendations for changes in operating procedures to obtain the most effective results.
10. Performs other duties as assigned to support the efficient operation of the department.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

Education/Experience/Qualifications

  • Bachelor's degree in Criminal Justice, Security Business Administration, or a related field is required. Master's Degree in related field is preferred.
  • Minimum of ten (10) years' experience of progressive, relevant, or with a law enforcement or security agency is required.
  • Minimum of five (5) years leadership experience is required.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements.
  • Demonstrated ability to take decisive action based on all available information and using sound judgment, while collaborating with key stakeholders.
  • Management-level security management experience in a large corporate or other private sector setting is strongly preferred.
  • Strong strategic and critical thinking skills, executive level oral and written communication and presentation skills are required.
  • Ability to function in a dynamic and complex environment while providing a high level of service to numerous constituencies.
  • Must have experience building, motivating, and leading a professional team attuned to department business needs, risk, integrity, and excellence.
  • Very strong organizational, communication, and project management skills required.
  • Ability to comply with BSIS rules and regulations.
Certificates/Licenses/Registrations
  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
  • Must have a valid driver's license with an acceptable driving record as determined by the insurance carrier.
  • Must be able to comply with all current requirements set forth by the California Bureau of Security and Investigative Services (BSIS) for security officers within 90 days of employment.
  • Must be able to obtain and maintain a valid BSIS Guard Card.
  • Minimum POST Reserve Level II or comparable certificate required.
San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today
  • Valet Attendant

    4 weeks ago


    Highland, California, United States San Manuel Band of Mission Indians Full time

    The Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests' arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations - requiring a high level of professionalism, anticipatory service, and enthusiasm...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    The San Manuel Band of Mission Indians (SMBMI) is a self-governing nation and as such has established tribally-managed governmental units to enhance and support services on the San Manuel reservation. The San Manuel Tribal Gaming Commission (SMTGC) is the governmental unit that was created by tribal ordinance as the primary regulator of gaming within the...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    Reporting to the Director of Accounting & Finance, the Assistant Controller, Operations builds and leads a strong Casino accounting and reporting team, creates processes and procedures and ensures the timeliness and accuracy of all financial information required by the enterprise and regulators. The Assistant Controller, Operations key areas of...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    Under the guidance of the San Manuel Tribal Community Services - Special Services Division, the Protective Services Specialist (PSS) is responsible for providing protection for the Tribal Council, Executive Leadership team, Tribal Citizens, and employees of the San Manuel Band of Mission Indians. The Specialist is trained to meet Federal standards resembling...

  • Training Specialist

    3 weeks ago


    Highland, California, United States San Manuel Band of Mission Indians Full time

    Hotel Administration Training Specialist Under the supervision of the Hotel Training Supervisor, the Hotel Administration Training Specialist plays a key role in coordinating and implementing training initiatives. From conducting hands-on training for new team members to overseeing health and safety compliance, this position ensures that all team members...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Senior Hotel Operations Manager, the Hotel Front Desk Manager is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class guest service and financial profitability through the managing of all daily Front Desk operations. The Hotel Front Desk Manager is responsible...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences. The Spa...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    The San Manuel Band of Mission Indians (SMBMI) is a self-governing nation and as such has established tribally managed governmental units to enhance and support services on the San Manuel reservation. The San Manuel Tribal Gaming Commission (SMTGC) is the governmental unit that was created by tribal ordinance as the primary regulator of gaming within the...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    The Serrano Language Revitalization Project (SLRP) consists of linguists, educators and specialists working within the San Manuel Band of Mission Indians Education Department to lead language reawakening efforts with the tribal community. Our work is guided by the Tribe's 2040 Vision, as we endeavor to create more speakers of Serrano within the community. ...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    Food & Beverage Manager Job Opportunity at Yaamava Resort & CasinoReporting to the Restaurant Senior Manager, the Food & Beverage Manager plays a critical role in overseeing the operations and profitability of various venues within Yaamava Resort & Casino. Responsible for leading well-performing teams, achieving financial goals, and maintaining high...


  • Highland, California, United States San Manuel Band of Mission Indians Full time

    Under the direction of the BSA Compliance Manager, the Senior Data Analyst BSA/AML captures data covered under the Bank Secrecy Act from various sources within the San Manuel Enterprise to generate reports and tools to identify trends, monitor unusual activity, identify areas of risk, and assess risk. The Senior Data Analyst BSA/AML serves as primary point...


  • Highland, California, United States SAN MANUEL INDIAN BINGO & CASINO Full time

    SUMMARYThe San Manuel Band of Mission Indians (SMBMI) is a self-governing nation and as such has established tribally-managed governmental units to enhance and support services on the San Manuel reservation. The San Manuel Tribal Gaming Commission (SMTGC) is the governmental unit that was created by tribal ordinance as the primary regulator of gaming within...

  • UX/UI Designer

    4 weeks ago


    Highland, California, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Manager, Product & Design, the UX/UI Designer II is responsible for having a solid understanding of the best practices used for the user interface (UI) and user experience (UX) of software solutions and their application to custom developed solutions. This position works with various team members within the Product Development team...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Director, the Captain is responsible for leading the day-to-day activities that may encompass Casino, Resort, and/or Reservation security. This position follows the Tribe First strategic initiative to guide decisions and evaluate the diverse risks and threats facing the Tribe, reservation, Casino, and now the Yaamava resort. The...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Public Safety Dispatch Shift Manager, the Public Safety Dispatcher will be responsible for performing their duties and responsibilities in accordance with all established laws and regulations to include the San Manuel Department of Public Safety Policies and Procedures. These duties will include operating all radio-telephone...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Public Safety Dispatch Shift Manager, the Public Safety Dispatcher will be responsible for performing their duties and responsibilities in accordance with all established laws and regulations to include the San Manuel Department of Public Safety Policies and Procedures. These duties will include operating all radio-telephone...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Department of Public Safety (DPS) Shift Sergeant, the Public Safety Assistant (PSA) is a uniformed, unarmed position responsible for providing physical security to the San Manuel Band of Mission Indians (SMBMI) Reservation and all its tribal citizens, employees, customers, facilities, operations, and assets, including the Yaamava...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Executive Assistant Supervisor, Office of the Chief Physical Security Officer (EAS, OCPSO), the Administrative Assistant will be responsible for providing administrative support within Department of Public Safety (DPS). This position deals with sensitive and confidential information. The employee will perform specific duties to...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Executive Assistant Supervisor, Office of the Chief Physical Security Officer (EAS, OCPSO), the Administrative Assistant will be responsible for providing administrative support within Department of Public Safety (DPS). This position deals with sensitive and confidential information. The employee will perform specific duties to...

  • Public Safety Officer

    1 month ago


    Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Department of Public Safety (DPS) Shift Sergeant, the Public Safety Officer (PSO) is a uniformed, armed position responsible for providing public safety to the San Manuel Band of Mission Indians (SMBMI) Reservation and all its Tribal citizens, assets, customers, facilities, and operations, including the Yaamava Resort and Casino at...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Security Operations Center (SOC) Manager, the Dispatch Shift Manager oversees and coordinates the activities of the dispatch center and its team members. The Dispatch Shift Manager has the ability to perform the full range of dispatch in support of public safety, and security of the Tribe, reservation, related properties, team...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Shift Sergeant, the Lead Public Safety Assistant (PSA) is a uniformed, unarmed position responsible for providing physical security to the San Manuel Band of Mission Indians (SMBMI) Reservation and all its tribal members, Tribal assets, employees, customers, facilities and DPS components. Physical security includes but not limited...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Security Operations Center (SOC) Manager, the Dispatch Shift Manager oversees and coordinates the activities of the dispatch center and its team members. The Dispatch Shift Manager has the ability to perform the full range of dispatch in support of public safety, and security of the Tribe, reservation, related properties, team...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Shift Sergeant, the Lead Public Safety Assistant (PSA) is a uniformed, unarmed position responsible for providing physical security to the San Manuel Band of Mission Indians (SMBMI) Reservation and all its tribal members, Tribal assets, employees, customers, facilities and DPS components. Physical security includes but not limited...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Manager of Compliance Audit and designated Public Safety Sergeant, the Compliance Audit Specialist assists in ensuring that the Department of Public Safety (DPS) and Emergency Services (ES), under the Office of the Chief Physical Security Officer (CPSO), is adhering to any internal, federal, and state regulations relevant to the...


  • Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Manager of Compliance Audit and designated Public Safety Sergeant, the Compliance Audit Specialist assists in ensuring that the Department of Public Safety (DPS) and Emergency Services (ES), under the Office of the Chief Physical Security Officer (CPSO), is adhering to any internal, federal, and state regulations relevant to the...


  • Highland, United States San Manuel Casino Full time

    JOB DESCRIPTION Under the direction of the Shift Sergeant, the Lead Public Safety Assistant (PSA) is a uniformed, unarmed position responsible for providing physical security to the San Manuel Band of Mission Indians (SMBMI) Reservation and all its tribal members, Tribal assets, employees, customers, facilities and DPS components. Physical security includes...

  • Bell Desk Supervisor

    1 month ago


    Highland, United States San Manuel Band of Mission Indians Full time

    Under the direction of the Chef Concierge, the Bell Captain consistently elevates guest satisfaction by delivering best in class service and creating memorable experiences for guests at every opportunity. The Bell Captain holds responsibility for overseeing the day-to-day operations of the Bell team members, ensuring hotel standards are executed accurately...

  • Bell Desk Supervisor

    1 month ago


    Highland, United States SAN MANUEL INDIAN BINGO & CASINO Full time

    Under the direction of the Chef Concierge, the Bell Captain consistently elevates guest satisfaction by delivering best in class service and creating memorable experiences for guests at every opportunity. The Bell Captain holds responsibility for overseeing the day-to-day operations of the Bell team members, ensuring hotel standards are executed accurately...

  • Bell Desk Supervisor

    1 month ago


    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Chef Concierge, the Bell Captain consistently elevates guest satisfaction by delivering best in class service and creating memorable experiences for guests at every opportunity. The Bell Captain holds responsibility for overseeing the day-to-day operations of the Bell team members, ensuring hotel standards are executed accurately...

  • Bell Desk Supervisor

    1 month ago


    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Under the direction of the Chef Concierge, the Bell Captain consistently elevates guest satisfaction by delivering best in class service and creating memorable experiences for guests at every opportunity. The Bell Captain holds responsibility for overseeing the day-to-day operations of the Bell team members, ensuring hotel standards are executed accurately...

  • Firefighter A

    20 hours ago


    Highland, United States San Manuel Band of Mission Indians Full time

    The San Manuel Fire Department's mandate is to provide emergency and non-emergency services to protect the lives and property of tribal citizens, employees, patrons, and guests of the San Manuel reservation as well as to safeguard environmental, cultural and economic resources. The department is called upon to ensure fire safety on the reservation and to...

  • Firefighter A

    18 hours ago


    Highland, United States San Manuel Band of Mission Indians Full time

    The San Manuel Fire Department's mandate is to provide emergency and non-emergency services to protect the lives and property of tribal citizens, employees, patrons, and guests of the San Manuel reservation as well as to safeguard environmental, cultural and economic resources. The department is called upon to ensure fire safety on the reservation and to...