See more Collapse

Bell Desk Supervisor

3 months ago

Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

Under the direction of the Chef Concierge, the Bell Captain consistently elevates guest satisfaction by delivering best in class service and creating memorable experiences for guests at every opportunity. The Bell Captain holds responsibility for overseeing the day-to-day operations of the Bell team members, ensuring hotel standards are executed accurately and with consistency. The Bell Captain directs the coordination of Bell team members with other departments to ensure a seamless execution of the guest arrival and departure process. The Bell Captains serves as a coach and mentor the bell team ensuring the development of the team is of the upmost importance. This position collaborates with Valet leadership to ensure both operations work together seamlessly to provide the best in class experience for our guests.Essential Duties & Responsibilities

1. Prioritizes guest requests for luggage assistance, organizes luggage, and ensures timely delivery to rooms.  Delivers excellent service by addressing and resolving guest concerns with immediate and exemplary solutions.

2. Ensures that team members graciously greet all guest passing through the hotel lobby and seek opportunities to assist as well as create memorable experiences.

3. Maintains expertise of and enforces Forbes Travel Guide standards for team.  Maintains proper records of deliveries and pick-ups times. 

4. Oversees the Bell team members to ensure that excellent service is provided during all guest interactions.

5. Ensures team members follow all internal health and safety policies and procedures, and work harmoniously and professionally with co-workers and managers.

6. Communicates with other departments to ensure efficient operations and high levels of guest satisfaction.  Protects and maintains Hotel equipment.  Reports all maintenance issues pertaining to the facilities via internal systems and follow up to ensure these are been completed in a timely manner.

7. Performs other duties as assigned to support the efficient operation of the department.

8. Assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Education/Experience/Qualifications

  • High School Diploma or equivalent is required. 
  • Associates or Bachelor’s degree in a related field is preferred.
  • Minimum of four (4) years customer service experience is required.  Experience within an upscale hotel preferred.
  • Minimum of two (2) years’ experience as a Bell Attendant, Bell Captain or related position is required.
  • Must have schedule flexibility including evenings, weekends, holiday shifts and overtime, as needed.
  • Must have good verbal and written communication skills.
  • Must have excellent organizational skills with the ability to identify and prioritize issues, as they arise. Certificates/Licenses/Registrations
    • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
    • A qualified candidate/employee must have and maintain a valid ID or driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.

      San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with applicable law.

      As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today

      Source: Hospitality Online

We have other current jobs related to this field that you can find below

  • Hotel Bell Person

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating...

  • Hotel Front Desk Supervisor

    1 month ago

    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest...

  • Hotel Front Desk Supervisor

    1 month ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Front Desk Manager, the Front Desk Supervisor is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest...

  • Hotel Front Desk Associate

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the direction of the Hotel Front Desk Supervisor, the Front Desk Associate is responsible for administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class customer service. The Front Desk Associate assists with guest inquiries, requests and needs, prior to, during, and after their stay. The Front Desk Associate works...

  • IT Service Desk Analyst

    3 months ago

    Highland, United States San Manuel Band of Mission Indians Full time

    Under the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain service...

  • VIP Services Supervisor

    2 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    The VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisor’s range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telemarketing, hotel reservations and transportation arrangements for our VIP patrons, and the...

  • VIP Services Supervisor

    3 months ago

    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    The VIP Services Supervisor is an integral part of the VIP Services department and will oversee VIP Services Representatives. The VIP Services Supervisor's range of responsibilities will include overall ticket usage for each sponsorship, outbound and inbound telemarketing, hotel reservations and transportation arrangements for our VIP patrons, and the...

  • Spa Services Supervisor

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with...

  • Spa Services Supervisor

    3 months ago

    Highland, United States Yaamava' Resort & Casino at San Manuel Full time

    Reporting to the Spa and Pool Services Manager, the Spa Services Supervisor provides leadership, direction and supervision of a team supporting the daily operations of the Hotel's beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Spa Services Supervisor works closely with...

  • Spa Concierge Supervisor

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works...

  • Front Desk Night Audit

    3 weeks ago

    Highland, United States Marriott International Inc Full time

    Additional Information Part Time, Overnight Shift, Weekly Pay, Weekend Availability Required Job Number 24124315 Job Category Finance & Accounting Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type...

  • Spa Concierge Specialist

    3 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences. The...

  • Front Desk Night Audit

    4 weeks ago

    Highland Park, United States Marriott International Inc Full time

    POSITION SUMMARY Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in...

  • Front Desk Night Audit

    2 weeks ago

    Highland Park, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of...

  • Office Coordinator, Hotel Housekeeping

    2 months ago

    Highland, United States Yaamava’ Resort & Casino at San Manuel Full time

    Under the general direction of the Hotel’s Housekeeping Assistant Managers, the Housekeeping Office Coordinator acts as a liaison between Housekeeping and various departments including but not limited to Front Desk, Facilities, and Security. This integral role is responsible for providing administrative office support and clerical coverage to ensure...

  • Front Desk Night Audit

    4 weeks ago

    Highland Park, United States Marriott International Inc Full time

    Additional Information Part Time, Overnight Shift, Weekly Pay, Weekend Availability RequiredJob Number 24124315Job Category Finance & AccountingLocation Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION...

  • Front Desk Night Audit

    1 month ago

    Highland Park, United States Marriott International Part time

    Additional Information Part Time, Overnight Shift, Weekly Pay, Weekend Availability RequiredJob Number 24124315Job Category Finance & AccountingLocation Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP Schedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION...

  • Front Desk Night Audit

    3 weeks ago

    Highland Park, United States Marriott International Inc Full time

    Additional Information Part Time, Overnight Shift, Weekly Pay, Weekend Availability Required Job Number 24124315 Job Category Finance & Accounting Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management ...

  • Front Desk Night Audit

    1 month ago

    Highland Park, United States Marriott Full time

    Additional Information Part Time, Overnight Shift, Weekly Pay, Weekend Availability Required Job Number 24124315 Job Category Finance & Accounting Location Courtyard Chicago Highland Park/Northbrook, 1505 Lake Cook Road, Highland Park, Illinois, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION...

  • Customer Service Associate

    2 months ago

    Highland, United States Triple Shift Entertainment Full time

    Job DescriptionJob DescriptionDescription:Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in...