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GMC Temporary Customer Service Representative

3 months ago

Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job DescriptionJob Description

May include:

• Receive and respond to calls, emails, or instant messages from customers both internal and
external.

• Enter and update caller/product information into the call tracking database (CRM) and ensure
customers' inquiries are attended to promptly and satisfactorily.

• Provide service companies and distributors with technical data (Spec Sheets, I&O's, Service
Instructions, Accessory Data, etc.) or part information by utilizing ASAP/InfoFinder programs and
PartnerLink.

• View customer's profile when responding to determine if there were prior related problems to
determine best course of action.

• Provide customers with information related to Training opportunities.

• Update job knowledge of products and parts including substitutions

• Perform additional projects/duties to support ongoing business needs.

Nature & Scope:


• Works within well-defined instructions

• Uses established procedures and works under supervision to perform assigned tasks

• Work is closely supervised

Knowledge & Skills:


• Knowledge of customer service principles and practices

• Knowledge of call center telephony and technology

• Digital skills: Technology, Media & the Internet - skills in word processing, data management and
presentations (Microsoft Office Applications proficiency – Word, Excel, Access, PowerPoint)

• Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis, and
interpretation to generate possible solutions and responses to problems

• Excellent data entry and typing skills


• Knowledge of administration and clerical processes

• Effective communication and collaboration with team members and customers – ability to
communicate ideas to instruct, inform, persuade, or motivate co-workers

• Ability to follow work instructions, policies, and procedures

• Ability to apply good judgment, strong work ethic, and integrity on the job

Experience: 0 - 3 year's work experience in customer service call center

Education: High School Diploma or GED Equivalent

Physical Requirements: Must be able to perform essential responsibilities with or without reasonable accommodations

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion
(including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform
service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition
(including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes about individuals with disabilities.