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Customer Service Representative, Homeowner Support

2 months ago

Waller, Texas, United States DAIKIN COMFORT TECHNOLOGIES MFG LP Full time
Job Description

Job Summary:

We are seeking a highly skilled and customer-focused Homeowner Support Representative to join our team at DAIKIN COMFORT TECHNOLOGIES MFG LP. As a key member of our customer service team, you will be responsible for providing exceptional support to our homeowners, ensuring their satisfaction and loyalty to our brand.

Key Responsibilities:

  • Provide timely and effective support to homeowners via various communication channels, including phone, email, and online chat.
  • Respond promptly to correspondence and resolve customer complaints in a professional and courteous manner.
  • Collaborate with internal teams, including technical support and warranty departments, to resolve complex customer issues.
  • Assist with data entry, document management, and special projects as assigned.
  • Identify opportunities for process improvements and suggest solutions to enhance customer satisfaction and operational efficiency.
  • Escalate critical issues to management and provide updates on progress.

Requirements:

  • 2-3 years of experience in a customer-facing role, preferably in an office environment.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to diffuse negative situations.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to work independently and as part of a team, with a focus on customer satisfaction and loyalty.

Working Environment:

This is a remote customer service representative opportunity, requiring a high level of autonomy and self-motivation. The ideal candidate will be able to work effectively in a virtual environment, with minimal supervision.