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Associate, Customer Service Operations
2 weeks ago
Position: Customer Service Operations Associate
Company Overview: Hyundai Capital
- Financial services provider for Hyundai, Genesis, and Kia dealerships
- Values a dynamic, collaborative, and energized culture
- Global presence with offices in multiple countries
Job Summary:
The Operations Support Analyst will assist in ensuring smooth functioning of servicing operations, analyzing processes, and performance. Responsibilities include overseeing daily activities, collaborating with vendors, and supporting operational development.
Responsibilities:
- Monitor servicing vendor's performance to meet key indicators
- Facilitate communication between internal and external teams
- Conduct trend analysis and provide strategic recommendations
- Utilize business systems for process enhancements
- Support various operational aspects including training and escalation management
- Collaborate with cross-functional teams to drive improvements
Requirements:
- Excellent communication and interpersonal skills
- Detail-oriented with strong organizational abilities
- Proficient in Excel, Word, PowerPoint, and MS Office
- Minimum 3 years experience in financial institutions
- Bachelor's degree or equivalent
Physical Requirements:
Role involves extended periods of sitting, standing, and walking in an office environment.
Additional Information:
Hyundai Capital America prioritizes workplace health and safety, requiring full COVID-19 vaccination for new hires.
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