Associate, Customer Service Operations

2 weeks ago


El Paso, Texas, United States Hyundai Capital Canada Full time

Position: Customer Service Operations Associate

Company Overview: Hyundai Capital

  • Financial services provider for Hyundai, Genesis, and Kia dealerships
  • Values a dynamic, collaborative, and energized culture
  • Global presence with offices in multiple countries

Job Summary:

The Operations Support Analyst will assist in ensuring smooth functioning of servicing operations, analyzing processes, and performance. Responsibilities include overseeing daily activities, collaborating with vendors, and supporting operational development.

Responsibilities:

  • Monitor servicing vendor's performance to meet key indicators
  • Facilitate communication between internal and external teams
  • Conduct trend analysis and provide strategic recommendations
  • Utilize business systems for process enhancements
  • Support various operational aspects including training and escalation management
  • Collaborate with cross-functional teams to drive improvements

Requirements:

  • Excellent communication and interpersonal skills
  • Detail-oriented with strong organizational abilities
  • Proficient in Excel, Word, PowerPoint, and MS Office
  • Minimum 3 years experience in financial institutions
  • Bachelor's degree or equivalent

Physical Requirements:

Role involves extended periods of sitting, standing, and walking in an office environment.

Additional Information:

Hyundai Capital America prioritizes workplace health and safety, requiring full COVID-19 vaccination for new hires.



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