Customer Service Representative
1 week ago
Overview:
Customer Service Representative (Bilingual)
As a Customer Service Representative ("CSR"), you will use your love for business, people, and the community coupled with your passion for customer service to build relationships.
You will serve as a vital contributor to our Store Operations team and demonstrate your motivation by seizing learning and training opportunities to help launch your career.
We'll be an advocate in your growth by providing you resources to help develop your skillset, turning your passion into a rewarding career.
Responsibilities:
Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.
Conduct vehicle appraisals accurately using the assessment tool.
Enter and maintain customer information in the Point of Sale system with accuracy and integrity.
Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
Utilize personal vehicle to complete bank deposits and other Company business throughout the workday
.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position.
Qualifications:
High School Diploma or equivalent required
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Must be at least 18 years of age (19 in Alabama)
Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required, (certain state and local applicant exemptions may apply)
Physical demands for this position frequently include:
the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and SkillsAssociate degree or higher
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include*:
- A comprehensive new hire training program designed to help set you up for success
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid on-the-job training & professional development programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more
- Traditional 401(k) and Roth 401(k) with Company match
- Options for Flexible Spending Accounts and Health Savings Accounts
- Basic and AD&D Life Insurance
- Optional pet insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
- Diverse Culture and Inclusive Environment
Our Commitment to Diversity, Inclusion & Belonging
Diversity at the Community Choice Financial Family of Brands is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values.
We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward.
Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.
Our Workplace Awards and Recognition
We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.
Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers.
CFF is the parent company to eleven brands including TitleMax, TitleBucks, InstaLoan Check Into Cash, Cash 1, Check Smart, Easy Money, Rapid Cash, and Speedy Cash.
With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.
Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.Important:
The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message.
Any official email correspondence will come from the domains , or In-store positions are in-person only, remote options not available.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
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