Customer Account Representative
2 weeks ago
Our Company:
We are a rapidly growing metalworking company that offers customized metalwork solutions for leading global brands. With over 1100 employees spread across four facilities in the Midwest and Southeast, we are dedicated to investing in our team, equipment, and facilities to deliver top-notch value to our clients. As a proud subsidiary of Otter Tail Corporation, a publicly traded company on NASDAQ, we are committed to excellence in all that we do.
About the Role:
Join our team as a Customer Account Representative, where your primary focus will be on exceeding customer expectations by prioritizing and delivering on their requirements and demands.
Commitment to Safety:
At our company, safety is our top priority. We expect all our employees to adhere to safety policies, rules, and work methods diligently, report any safety hazards promptly, and actively participate in enhancing safety processes for continuous improvement.
Key Responsibilities:
- Respond promptly to customer inquiries
- Manage customer requirements efficiently
- Ensure timely delivery of parts
- Monitor new part processes and pricing
- Assist in resolving quality and production issues
- Address internal and external concerns
- Support the Accounting Department with invoice matters
Qualifications and Skills:
To excel in this role, you should have a Bachelor's degree or equivalent experience in the manufacturing industry, with a strong background in business administration, economics, engineering, or related fields. Additionally, you must possess a good understanding of internal accounting controls and financial analysis.
Experience Required:
We are looking for a flexible individual who can work independently or collaboratively and communicate effectively with various stakeholders, including the President and leadership team. Proficiency in using office equipment, manufacturing applications, financial spreadsheets, and email software is essential.
Physical Requirements:
This position involves various physical demands, including standing, walking, lifting objects, and using specialized equipment. Reasonable accommodations can be provided for individuals with disabilities to perform their duties effectively.
Work Environment:
You will enjoy a conducive work environment in our manufacturing plant, where the job involves engaging with internal and external contacts, planning, and addressing technical issues. While the role may be demanding at times, we strive to create a positive and supportive workplace for all employees.
Diversity and Inclusion:
We are committed to fostering diversity, equity, and inclusion within our organization. As an Equal Opportunity Employer, we welcome applications from all qualified individuals, including protected veterans and individuals with disabilities.
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