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Patient Financial Services Counselor
2 weeks ago
Job Description:
- Provide financial counseling to patients for services at Essentia Health in-person and virtually.
- Assist patients with navigating payment options, Medicaid eligibility, and financial assistance programs.
- Conduct self-pay liability price estimates.
- Perform account analysis to develop action plans and educate guarantors on financial responsibilities.
- Handle patient phone inquiries from the Patient Financial Services call center.
- Demonstrate exceptional customer service skills to enhance patient experience and work environment.
Education Qualifications:
- 2 years of experience in Financial Counseling, Self-Pay Collections, Call Center, Billing, or Health Care.
- Knowledge in registration, coding, insurance billing, payment methodology, and exceptional customer service.
Licensure/Certification Qualifications:
- Minimum requirement of a high school education.
- Trade course classes in accounting, business, or communications are beneficial.
Shift Details:
- Day Rotation (United States of America)
- Shift Timing: 8:00 am - 4:30 pm
- Payscale: $27.50 per hour
- Final compensation will be based on candidate's experience, skills, and internal equity.
Additional Requirements:
- Job offers are subject to post-offer assessments including drug screening, immunization review, vaccinations, and background checks.
- Essentia Health maintains a drug-free work environment.
Essentia Health EEO:
- Equal opportunity employer providing consideration based on qualifications without discrimination.
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