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Customer Service Representative I
3 months ago
Position type: Full-time- Contract
Duration: 06+ Months (Hybrid)
Location: Wayne, PA 19087
As a Customer Service Representative, you will:
Job Description: Customer Service Representative's main function is to provide excellent customer service by ensuring that customers' inquiries via the phone are answered appropriately and timely. Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors. The ideal candidate will have: Provides customer service via the telephone. Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing Build and maintain relationships with vendors and/or lessees Direct debit ACH Account Maintenance Processes maintenance journal requests. Answers incoming customer calls Processes address changes. Processes requests for lease documentation and fee waiver requests. Performs account audits and reconciliation. Processes insurance cancellation requests and payments by phone. Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests. Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate. Essentials: High School Diploma and some college preferred. Experience: 0-2 years of customer service experience Some experience within a telephone call center. Experience within the financial services industry preferred. Technical/Functional skills and knowledge. Excellent verbal and written communication skills. Understanding and ability to perform basic math functions. Knowledge of the leasing industry preferred. Basic PC skills and familiarity with Microsoft Office. Competencies: Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence
Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you
Talat
Associate Recruitment
PAY RANGE AND BENEFITS:
Pay Range*: $20/hr - $27/hr.
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022) Clearly Rated Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MSWebsite:
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
