Operations Support Coordinator

2 weeks ago

New York, New York, United States MAXIMUS Full time


General information

Job Posting Title

Operations Support Coordinator (Hybrid-New York)

Date

Monday, February 26, 2024

City

New York

State

NY

Country

United States

Working time

Full-time

Description & Requirements

The New York State Office for People with Developmental Disabilities (OPWDD) is responsible for coordinating services for more than 128,000 New Yorkers with developmental disabilities, including intellectual disabilities, cerebral palsy, Down syndrome, autism spectrum disorders, and other?neurological impairments. It provides services directly and through a network of 7 Care Coordination Organization, with about 80 percent of services provided by the private nonprofits and 20 percent provided by state-run services.

Initial Process: Coordinators start the CAS notification process by contacting Care Coordination Organization or ICFs to confirm and gather necessary information to generate notification notices to all involved partied such as individuals, Care Managers, IRA manager and actively involved family member. ?

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Scheduling Tasks: Coordinator work with pertinent parties to schedule CAS appointment for the assessor s in the field.? ?

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Re-Scheduling: If a CAS appointment needs to be re-scheduled a task is assigned to the Coordinator to secure a new time and notify all pertinent parties.?

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Manning the OPWDD Operation Support Line: Coordinators tend to the operation support line assisting MSC, IRA staff, individual or family members with general questions, education and scheduling/re-scheduling.

Essential Duties and Responsibilities:
- Conduct outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
- Conduct timely outreach and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified and document all outreach activities for tracking and reporting purposes.
- Assist in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
- Provide administrative support to the Operations Support Management staff.

Primary Responsibilities:

  • Conducts outreach to OPWDD Care Coordination Organization to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
  • Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes.
  • Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment.
  • Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction.
  • Assists in coordinating last minute scheduling changes to ensure assessment appointments are completed and quickly communicates updates to appropriate parties.
  • Respond to inquiries from all stakeholders including individuals, families and MSC agencies, and provide education about the Coordinated Assessment System (CAS).
  • Provides administrative support to the Operations Support Management staff.
  • Follow all work instructions, policies and procedures in relation to the Project
  • Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
  • Performs other duties as may be assigned by Management.

Minimum Requirements:

  • 1-3 years of experience doing community outreach or conducting one-on-one presentations
  • Previous experience working or interacting with individuals with intellectual or developmental disabilities
  • Proficiency with MS Office Suite
  • Excellent organizational skills
  • Excellent written and oral communication skills.
  • Ability to perform comfortably in a fast-paced, deadline-oriented environment.
  • Ability to successfully execute many complex tasks simultaneously.
  • Ability to work as a team member, as well as independently
  • Ability to learn new software programs quickly and intuitively.

Home Office Requirements:

  • Maximus provides company-issued computer equipment
  • Reliable high-speed internet service
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity?
  • Minimum 5 Mpbs upload speeds
Minimum Requirements

Minimum Requirements:
- High School diploma or equivalent with 0-2 years of experience in a customer service environment.

Preferred Requirements:

  • Associates Degree
  • 1-3 years of experience in a customer service environment
  • Experience with MAXEB, Choices and OPWDD Services
#NYMC #NYMCCSR

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Hourly Base Pay Minimum for this Position

$

17.00

Hourly Base Pay Maximum for this Position

$

20.00

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