Manager, People Solutions, HRConnect People Experience

2 weeks ago

Chicago, Illinois, United States AbbVie Full time

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us Follow @abbvie onTwitter,Facebook,Instagram,YouTubeandLinkedIn.
Job Description

HRConnect is the name for AbbVie HR and Payroll support and services (externally, often referred to as HR Operations) focused on providing excellent customer experience as a primary principle. This dedicated, globally diverse team is focused on supporting AbbVie Employees and Managers in their administrative and operational needs. Manager, People Solutions is responsible for leading administrative and transactional services for all HR related issues. This position is also responsible for maximizing the value of the service center, providing tactical project support for HR activities and services, and providing day-to-day management of Tier 1 and Tier 2 staff.

Responsibilities:

  1. Act as liaison with Business Technology Solution (BTS), Human Capital and Technology Strategy, Center of Excellence (COE), cross-HRConnect partners and manage stakeholders.
  2. Ensures the delivery of functional integrity and high-quality customer service for Tier 1 and Tier 2 HR Services, across the relevant region by ensuring that processes and procedures are in line with guidelines, and that resourcing is managed effectively.
  3. Provide oversight of annual program administration.
  4. Answers team member inquires and resolves team member issues by utilizing contact center procedures, policy manuals, knowledge management systems, and other reference materials.
  5. Meets and strives to exceed Key Performance Indicators (KPIs) that are aligned to efficient and excellent service delivery.
  6. Participates in selection, training, and coaching of staff and creating a work environment that builds and retains talent.
  7. Responsible to effectively manage team performance, procedures, as well as training programs. Monitor, measure, and give feedback to direct reports on achievement of goals.
  8. Accountable for developing teammates consistent with their development needs and aligned development plan.
  9. Escalates team member inquiries in a timely manner when additional research or analysis is necessary.
  10. Provides inputs / methods to update, simplify, or enhance processes, procedures, and technologies as required.
  11. Identify and support continuous improvement opportunities and participates in special projects as needed.
    Qualifications
    1. Bachelors Degree in related field.
    2. 5+ years experience in HR, HR operations, customer services; 3+ years in supervisory role.
    3. Strong Business and HR acumen.
    4. Knowledge of large-scale payroll processing and HRIS systems / applications and strong skills in technologies.
    5. Understanding of interactions between HR, accounting, and finance.
    6. Demonstrated ability to influence across teams and collaborate well with cross-functional partners. Strong analytical, problem-solving, planning, and decision-making skills and process orientation.
    7. Ability to consistently meet, or exceed, goals and KPIs.
    8. Experience in continuous improvement and quality.
      Additional Information
      Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:
    9. The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemay ultimatelypay more or less than the posted range. This range may be modified in the future.
    10. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligible employees.
    11. This job is eligible to participate in our short-term incentive programs.
    12. This job is eligible to participate in our long-term incentive programs Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employee remains in the Company's sole andabsolutediscretion unless and until paid andmay be modified at the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVies policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

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