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Experience Ambassador
3 months ago
At
Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The
Experience Ambassador serves as a consumer advocate and liaison between patients/visitors and physicians and team members. This position captures feedback through proactive patient rounding and reports trends impacting the patient experience. The Experience Ambassador utilizes his/her resourcefulness, interpersonal and communication skills, and service recovery methods to address consumer complaints. This position welcomes guests, provides visitor passes and communicates directions hospital policies, procedures, and services and safeguards patient rights.
The Experience Ambassador provides support to families in crisis and may perform all of the functions of the Experience Service Coordinator.
