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Retail Sales Specialist

2 months ago


Hackensack, New Jersey, United States Wolford Retail Stores Full time
Job Overview

Wolford is on the lookout for skilled individuals to fill the role of Sales Associate in our esteemed retail environment.

Position Summary
The primary objective is to drive sales by delivering exceptional service to clients, utilizing advanced product presentations, effective sales strategies, and comprehensive product knowledge.

Key Responsibilities:

Sales:

  • Deliver unparalleled customer service by showcasing products, articulating their benefits, features, quality, pricing, and care instructions.
  • Meet and exceed designated sales and KPI goals through proactive cross-selling and upselling techniques.
  • Maintain a detailed Client Book and actively seek to expand the customer database.

Operational Duties:

  • Organize and merchandise the boutique, including window displays and in-store visuals, ensuring all products are impeccably presented and aligned with corporate standards.
  • Oversee merchandise orders, manage product deliveries, and ensure accurate receipt of goods.
  • Keep all areas of the boutique in immaculate condition, including shelves, displays, sales counters, fitting rooms, and stock areas.
  • Participate in ongoing training and team meetings focused on product knowledge, customer service excellence, promotional strategies, and visual merchandising.
  • Manage the POS and cash handling systems effectively.
  • Maintain accurate cash handling records and adhere to opening and closing procedures.
  • Ensure compliance with health and safety regulations, as well as all relevant laws and guidelines.
  • Handle product pricing, returns, exchanges, and prepare necessary administrative documentation.
  • Adhere to all Wolford standards, including the Employee Handbook, Dress Code policies, and Boutique Operations Manual.
  • Protect company assets and uphold loss prevention protocols.
  • May involve key holding responsibilities.

Benefits and Advantages:

  • Become a Brand Ambassador for Wolford.
  • Receive clothing from each new collection as part of employee benefits.
  • Enjoy vacation, personal, and sick leave.
  • Access to insurance options.

Qualifications:
- Previous experience in a luxury retail setting is preferred.
- Proficiency with POS systems is essential.
- Outstanding customer service skills to address inquiries and resolve issues efficiently.

About Wolford:

Wolford embodies the essence of luxury. With a commitment to our heritage of knitting expertise, we offer an innovative selection that complements the world’s finest legwear, ensuring aesthetic comfort and a tailored customer experience. We continuously strive to exceed expectations and grow profitably with a desirable and innovative brand. We take pride in the unique talents of our employees and our global presence. Together, we are building a company that inspires our team to reach their potential, achieve our goals, and share in our success.

Join us in shaping the future of Wolford.