Current jobs related to Customer Success Specialist - Chicago, Illinois - UPshow
-
Product Success Specialist
1 week ago
Chicago, Illinois, United States PuroClean Certified Restoration Specialist of Auburn Full timeProduct Success SpecialistThe Product Success Specialist plays a pivotal role in driving customer satisfaction and adoption of our products. This role requires a unique blend of technical acumen, customer empathy, and a drive for product excellence.Key Responsibilities:Manage customer incidents, product issues, and technical escalations for assigned product...
-
Customer Success Specialist
12 hours ago
Chicago, Illinois, United States AMOpportunities Full timeAbout the RoleThe Customer Success Specialist will play a vital role in supporting the Customer Success department, institutional partners, and AMO trainees to deliver exceptional service throughout their user journey.Key ResponsibilitiesAct as the primary point of contact for key partner accounts, securing orders, building customer satisfaction, and...
-
Customer Success and Renewals Specialist
6 hours ago
Chicago, Illinois, United States OneSpan Full time{"h1": "Customer Success and Renewals Specialist", "p": "At OneSpan, we're reimagining trust to help businesses thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Our Customer Success and Renewals Specialist will play a critical role in maximizing customer value and driving growth through proactive outreach, renewal...
-
Customer Success Specialist
4 weeks ago
Chicago, Illinois, United States Goodwin Recruiting Full timeJob OverviewPosition Summary: We are looking for a skilled Customer Success Specialist to join a dynamic Health Technology organization. This role is essential in fostering client relationships and ensuring their satisfaction with our software solutions. You will play a pivotal role in the implementation of our SaaS products and provide ongoing training to...
-
Customer Success Specialist
4 weeks ago
Chicago, Illinois, United States Alexa Translations Full timeAbout UsAlexa Translations stands as a premier provider of translation services, catering to the most esteemed legal, financial, and governmental sectors globally. Since our inception in 2002, we have established a reputation for fostering enduring partnerships grounded in trust. Our mission is to assist clients in achieving their business objectives, which...
-
Customer Engagement Manager
4 weeks ago
Chicago, Illinois, United States Customer Labs Full timeJoin a dynamic and innovative startup that is revolutionizing the Supply Chain sector through real-time tracking and comprehensive visibility. If you are contemplating submitting an application, please ensure you review the entire description before proceeding.About the Position:Customer Labs is seeking a driven and seasoned Customer Success Manager to...
-
Customer Success Specialist, Payer
2 weeks ago
Chicago, Illinois, United States Kalderos Full timeAbout Our OrganizationKalderos is a leading healthcare technology company that specializes in building innovative solutions to bring transparency, trust, and equity to the healthcare community. Our mission is to empower healthcare professionals to focus on improving patient outcomes, while ensuring that our solutions are scalable, efficient, and...
-
Customer Success Specialist Payer
11 hours ago
Chicago, Illinois, United States Kalderos Full timeAbout Our OrganizationKalderos is a pioneering technology company dedicated to revolutionizing the healthcare industry by providing unifying solutions that foster transparency, trust, and equity. Our mission is to empower the entire healthcare community to focus on improving people's health, rather than being bogged down by complex pharmaceutical pricing...
-
Customer Success Specialist
2 weeks ago
Chicago, Illinois, United States BigTime Software Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Associate to join our team at BigTime Software. As a key member of our customer success team, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer Success: Ensure our customers are getting maximum value from our...
-
Customer Success Professional
2 weeks ago
Chicago, Illinois, United States Keeper Security, Inc. Full timeAbout the RoleWe are seeking a highly skilled Cybersecurity Solutions Specialist to join our team at Keeper Security, Inc. as a Customer Success Manager. This is a unique opportunity to work with a high-performing team and contribute to the growth and success of our clients.Key ResponsibilitiesDevelop and maintain strong relationships with our clients,...
-
Customer Success Advocate
4 weeks ago
Chicago, Illinois, United States WithMe Full timePosition OverviewBecome a Key Player in Client Success at WithMeAt WithMe, we are dedicated to crafting exceptional experiences for our clients. Our mission is to provide outstanding service, ensuring that our products enhance the lives of those we serve. We are seeking a motivated Client Engagement Specialist who is enthusiastic about fostering...
-
Scaled Customer Success Specialist
4 weeks ago
Chicago, Illinois, United States SafeBase Full timeAbout SafeBase: SafeBase is not your typical startup. In just a few years, we have expanded to over 500 clients, including industry leaders like LinkedIn, Dropbox, Instacart, GitLab, and OpenAI. We successfully secured an 18M Series A funding round, and our team has grown significantly since then, reflecting our commitment to excellence and innovation. At...
-
Client Success Specialist
4 weeks ago
Chicago, Illinois, United States FourKites, Inc. Full timeAt FourKites, we face intricate challenges that have significant real-world implications. Our platform supports customers in managing global supply chains that are not only efficient but also agile and sustainable, whether it involves medical supplies or groceries. Join a diverse team of inquisitive problem solvers who embrace differences, lead with empathy,...
-
Scaled Customer Success Specialist
4 weeks ago
Chicago, Illinois, United States SafeBase Full timeAbout SafeBase: SafeBase is a unique start-up that has rapidly expanded to over 500 clients, including renowned names such as LinkedIn, Dropbox, Instacart, GitLab, and OpenAI. Having secured an 18M Series A funding, our team has grown significantly, reflecting our commitment to innovation and customer satisfaction. At the heart of our mission lies trust,...
-
Customer Success Acceleration Specialist
18 hours ago
Chicago, Illinois, United States SAP SE Full time{"h1": "Customer Success Partner, Acceleration - BTP (Mid-West)"} SAP is a leader in enterprise resource planning (ERP) software, and we're looking for a skilled Customer Success Partner to help our clients successfully onboard, adopt, and consume SAP Business Technology Platform. Purpose and Objectives The primary focus of this position is to engage...
-
Client Success Specialist
4 weeks ago
Chicago, Illinois, United States CS Recruiting Full timeAbout the Role:As a Client Success Specialist, you will play a pivotal role in managing the auditing process, ensuring precision, automation, and ongoing enhancement to fulfill clients' key performance metrics.Key Responsibilities:Oversee daily auditing operations for clients.Proactively identify enhancements that can be made to internal applications to...
-
Customer Success Manager, Digital
1 week ago
Chicago, Illinois, United States Salesforce Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce. As a Customer Success Manager, you will be responsible for serving as a named resource and partner for our customer organizations, providing exceptional support and guidance to help them achieve their business goals and outcomes on the Salesforce...
-
Customer Success Team Leader
4 weeks ago
Chicago, Illinois, United States InRule Full timeAbout InRule TechnologyAt InRule Technology, we are transforming the way organizations across the globe make critical decisions by integrating advanced technology into their operations. Our solutions are trusted by major banks, insurance firms, healthcare providers, and government entities to deliver seamless, user-friendly experiences that empower...
-
Customer Success Strategist
1 week ago
Chicago, Illinois, United States Cypress Human Capital Management, LLC Full timeSenior Customer Success ManagerWe are seeking a seasoned Senior Customer Success Manager to join our team at Cypress Human Capital Management, LLC. This is an exciting opportunity to work with a leading multimedia and creative software company, driving customer success and measurable outcomes.Key Responsibilities:Accountable for customer overall success with...
-
Customer Success Manager
1 week ago
Chicago, Illinois, United States Synergis Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt Synergis, we're committed to helping our clients achieve their goals through exceptional customer success. As a Customer Success Manager, you'll play a critical role in driving customer adoption, engagement, and retention.Key Responsibilities:Partner with sales teams to ensure...
Customer Success Specialist
3 months ago
About the role:
The Customer Success Specialist (CSS) is part of the UPshow Customer Success team and manages UPshow's SMB customers and supports its enterprise-class (large) customer base.
The objective of this role is to:
(1) drive adoption of the platform across the customer base; (2) coordinate and execute all aspects of Managed Services for customers; (3) work strategically with internal departments to ensure customer needs are met; and (4) provide a seamless and effective onboarding of new customers. CSSs provide a blend of strategic counsel; creativity; innovation, detail-orientation, and technical prowess.
Responsibilities:
Execute client content strategy by managing all facets of the UPshow software
Work with CSM's and CSD's to achieve success according to the defined account plans
Responsible for regular updates of content including promotional, social & video content
Manage the scheduling of content and changing playlists to meet the client's expectations
Prepare and distribute reports on campaign performance
Deliver platform usage reports as needed
Participate in regular meetings with clients and execute action items relating to UPshow platform
Coordinate with internal and external partners to execute all tasks of the Account Plan
Partner with the customer's key stakeholders by building a strong working relationship
Provide technical support & troubleshoot any software/hardware issues at client sites
Coordinate with internal departments (Product, Creative, Implementation, etc) to deliver the needs of the client.
Managing multiple projects and customers simultaneously must be able to prioritize effectively
Qualifications:
1-3 years of relevant experience in customer success or sales
Bachelor's degree or equivalent experience
Excited about working in a high-growth, B2B SaaS environment.
Experience managing your own book of customers including onboarding, monthly touchpoints and QBRs
Strong written and verbal communication skills
Action-oriented and ability to work well with ambiguity
Familiar with Project Management methodologies
Flexible self-starter who isn't afraid to jump into the fire
Patient demeanor and thoughtful communication skills
Willingness to travel to customer locations as needed
About UPshow:
UPshow is the leading on-premise entertainment and performance marketing platform that develops branded digital networks for brick-and-mortar businesses. Its front-of-house and back-of-house solutions provide interactive digital marketing, entertainment, and communications to drive measurable outcomes. Founded in 2015, UPshow reaches audiences through more than 30,000 screens in businesses worldwide.
Key customers include Buffalo Wild Wings, Dave & Busters, Smile Doctors, Crunch Fitness, ATI Physical Therapy, Burger King, and Sodexo.
Benefits and Perks:
Competitive Compensation
Stock Options
Medical, dental, vision, life, and short-term disability insurance
Professional Development Programs
Access to senior management and mentoring opportunities
Employee Recognition Program
Unlimited PTO
Paid Parental Leave
Mental Health and Recharge Days
401k Match
Pre-tax Transportation
Summer Fridays
Employee Assistance Program
Work from Anywhere policy, to respond to an ever-changing work climate
Virtual Social Events including:
Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours
This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact.
If you are the right person for the role you will be part of a fantastic journey in a dynamic, high-growth business.
We look forward to your application.UPshow is an equal opportunity workplace and an affirmative action employer.
We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.
#J-18808-Ljbffr