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Enrollment Support Specialist

4 months ago

San Francisco, California, United States Global Payments Full time

We are looking for a dedicated individual to join our team at AdvancedMD and play a crucial role in providing exceptional client support. As a key member of our team, you will be responsible for ensuring the smooth functioning of our Enrollment Process, including communication with clients and internal stakeholders. If you are passionate about delivering top-notch service and driving impactful results, we invite you to be part of our innovative work environment.

  • Respond to inquiries from clients regarding Enrollment Agreement policies and procedures using various tools and applications.
  • Clearly communicate and educate associates on processes and procedures within the Enrollments Process.
  • Occasionally liaise with Client Partners when needed.
  • Provide internal communication detailing the Enrollments process and its current state.
REQUIRED SKILLS AND QUALIFICATIONS
  • Experience with medical computerized billing and scheduling software is advantageous.
  • Demonstrated proficiency in oral and written communication.
  • Strong attention to detail to ensure the accuracy of reports and data.
  • Ability to interact professionally and courteously with various business contacts.
  • Proficient in computer usage and internet navigation.
  • Familiarity with MS Office Suite, particularly Excel, and Adobe Acrobat.
  • Minimum of one year of work experience in a medical office, customer service, IT, or support desk role.
  • High School diploma required; Associate's degree preferred.
  • Ability to effectively communicate via phone and email.
  • Adept at understanding and addressing user concerns promptly.
  • Track record of providing thorough, courteous, and responsive customer service.
  • Capability to analyze information and use logic to resolve customer issues.
  • Ability to handle challenging customer situations with composure.
  • Keen interest in quickly grasping software functionalities and articulating their benefits to clients.
  • Assist in creating and updating help resources for AdvancedMD users.
  • Professional demeanor and appearance.
  • Proficiency in conducting training sessions and presentations.
  • Capable of working independently and collaboratively in a team setting.
  • Willingness to be on-call occasionally for after-hours support.
RELEVANT EDUCATION AND WORK EXPERIENCE
  • High School diploma.
  • 1-2 years of office experience.
  • Preference for candidates with medical background (Practice or Patient).
Availability to work any shift between 8am to 6pm MST from Monday to Friday.

AdvancedMD and Global Payments Inc. are both equal opportunity employers dedicated to fostering diversity and inclusivity in the workplace.