Customer Service Support Director

2 weeks ago

Los Angeles, California, United States Bronks Knifeworks Full time

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance and to serve people, places, and the planet.


Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Here's what we have to offer:

  • Competitive pay.
  • Paid vacation, holidays, and sick time 10 days of vacation for the first year (plus sick time).
  • Comprehensive benefits package, including 401K, medical, dental, and vision care available from day one.
  • Extensive product and onthejob/crosstraining opportunities, supported by our outstanding internal resources.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.
  • JCI Employee discount programs (The Loop by Perk Spot).

What you will do
The Customer Operations Associate, under direct supervision, tracks and provides support for the contract business.

Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing.

Provides administrative, day to day support in the operational areas of the business.

How you will do it

  • Works with project owners to update project cost schedules as required monthly.
  • Assist installation team with project cost and revenue tracking to reach revenue goals.
  • Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions. Performs cost transfers as necessary.
  • Answers any customer/subcontractors' inquiries and resolves or escalates customer issues as appropriate.
  • Works with accounts receivables contacts to assist with resolution of A/R disputes. Researches and determines appropriate actions and escalation for timely resolution of disputes. Incudes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
  • Processes invoice credits and rebills, as necessary. Maintains billing and collection notes within appropriate systems.
  • Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.

Required

  • High School diploma or equivalent
  • One to two years of related work experience, preferably within a service / sale, or technical work environment.
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients.
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
  • Ability to prioritize work activities based upon financial impact to desired business goals.
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Preferred

  • Associate degree preferred.
  • Experience and/or basic project accounting or costing principals is desired.

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