Current jobs related to Customer Success Manager - Nashville, Tennessee - HealthStream

  • Customer Success Manager

    3 days ago

    Nashville, Tennessee, United States RaySecur Inc Full time

    Customer Success ManagerAt RaySecur Inc, we're revolutionizing security imaging with cutting-edge technology. As a Customer Success Manager, you'll play a critical role in ensuring our clients in the corrections, law enforcement, and private security sectors get the most out of our innovative solutions.Key Responsibilities:Act as the primary point of contact...

  • Enterprise Customer Success Manager

    5 days ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers.Position...

  • Enterprise Customer Success Manager

    3 days ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for the field service industry. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders—OEMs, contractors, technicians, and customers.We leverage data from current and...

  • Enterprise Customer Success Manager

    1 week ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a pioneering provider of innovative solutions for commercial and residential field service companies. Our cutting-edge platform connects every aspect of the job, from the field to the office, creating a seamless and efficient experience for all stakeholders—OEMs, contractors, technicians, and customers. By...

  • Enterprise Customer Success Manager

    2 days ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a pioneering provider of technician-first technology for commercial and residential field service companies. Our platform seamlessly connects every aspect of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers. By...

  • Enterprise Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a pioneering provider of innovative solutions for commercial and residential field service companies. Our cutting-edge platform connects every aspect of the job, from the field to the office, creating a seamless and efficient experience for all stakeholders. By leveraging data from current and historical projects, we...

  • Enterprise Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders—OEMs, contractors, technicians, and customers. XOi leverages...

  • Enterprise Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States XOi Technologies Full time

    About XOi TechnologiesXOi Technologies is a leading provider of innovative technology solutions for commercial and residential field service companies. Our platform connects every part of the job, from the field to the office, creating a transparent and efficient experience for all stakeholders-OEMs, contractors, technicians, and customers. XOi leverages...

  • Customer Success Manager for Provider Engagement

    4 weeks ago

    Nashville, Tennessee, United States Clover Health Full time

    About Clover Health:Clover Health is at the forefront of transforming health insurance by leveraging technology to enhance the well-being of our members. We prioritize diversity in our workforce, recognizing that varied backgrounds and experiences contribute to innovative solutions in healthcare.Role Overview:As the Manager of Provider Engagement and...

  • Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States Jobot Full time

    About Us:Jobot is a leading firm in the Marketing & Advertising sector, committed to crafting outstanding brand narratives and pioneering solutions for a wide array of clients.Position Overview:We are on the lookout for a skilled Account Manager to become a vital part of our accounts team. This role involves working closely with clients to grasp their...

  • Customer Success Manager

    2 weeks ago

    Nashville, Tennessee, United States Barn2Door INC Full time

    About Barn2Door INCBarn2Door INC is a high-growth food technology startup based in Nashville, TN. We develop software for independent farmers to create and promote their brand, sell online and in-person, and streamline their business operations. As the market-leading software solution (SaaS) for independent farmers, our goal is to make it easy for consumers...

  • Customer Success Specialist

    1 week ago

    Nashville, Tennessee, United States IDEXX Laboratories Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our Greenline Software team. As a key member of our team, you will play a critical role in ensuring the success of our customers in the veterinary industry.Key ResponsibilitiesDevelop a deep understanding of our customers' veterinary products and provide expert guidance on...

  • Customer Success Specialist

    2 weeks ago

    Nashville, Tennessee, United States IDEXX Laboratories Full time

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our Greenline Software team. As a key member of our team, you will play a critical role in ensuring the success of our customers in the veterinary industry.Key ResponsibilitiesDevelop a deep understanding of our customers' veterinary products and provide expert guidance on...

  • Customer Success Representative

    3 weeks ago

    Nashville, Tennessee, United States SomethingInked Full time

    Job SummaryWe are seeking a highly motivated and results-driven Customer Success Representative to join our team at SomethingInked. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our clients, driving revenue growth, and ensuring exceptional customer satisfaction.Key ResponsibilitiesClient...

  • Customer Success Manager

    4 weeks ago

    Nashville, Tennessee, United States MGA Homecare Full time

    Job OverviewThe Client Services Manager (CSM) plays a pivotal role in fostering and maintaining relationships with designated clients and field personnel to swiftly address challenges and concerns. This position oversees all non-clinical elements of care delivery, which encompasses the management of authorized hours, candidate vetting, and facilitating...

  • Customer Success Manager II

    3 weeks ago

    Nashville, Tennessee, United States CorVel Corporation Full time

    The Account Manager plays a crucial role in engaging with clients at an executive level, serving as a representative of the client; grasping and conveying established expectations to operational teams while enhancing the market presence by delivering services that not only meet but surpass client expectations. This position involves stewardship reporting,...

  • Customer Success Specialist

    4 weeks ago

    Nashville, Tennessee, United States Built Technologies Full time

    COMPANY OVERVIEW Built Technologies is a dynamic organization positioned at the crossroads of Financial Technology and Property Technology. Our mission is to revolutionize the construction sector, valued at $1.4 trillion in the U.S., through innovative technology and services that enhance operational efficiency. By offering a unified platform for all...

  • Customer Success Executive

    3 weeks ago

    Nashville, Tennessee, United States Bank OZK Full time

    About Us:At Bank OZK, we pride ourselves on our commitment to excellence, exceptional customer service, and year-after-year recognition of our industry leading financial performance. Our unique position with our own internal Fintech team enables us to create and offer innovative personal and business banking solutions.About You:We are seeking a talented...

  • Senior Client Success Manager

    4 weeks ago

    Nashville, Tennessee, United States Bridgestone Americas Full time

    Company OverviewBridgestone Americas is a forward-thinking organization dedicated to being the leading provider of enterprise fleet management solutions in the market. Our offerings include advanced vehicle tracking systems, safety monitoring technologies, driver safety initiatives, and vehicle performance analytics tailored for both small and large-scale...

  • Client Success Manager

    3 weeks ago

    Nashville, Tennessee, United States Industrial Full time

    Job OverviewAt Industrial, we are recognized as a premier agency known for our cutting-edge approach to B2B marketing. Our accolades, including multiple awards for being one of the best workplaces, highlight our dedication to innovation and excellence. We cultivate a culture that prioritizes strategic partnerships, creative solutions, and the success of our...

Customer Success Manager

3 months ago

Nashville, Tennessee, United States HealthStream Full time


As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions.

Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines.

We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?

  • A collaborative work environment
  • A mission-oriented mindset
  • Work-from-home flexibility
  • A chance to grow your career


All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care.

For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth.

Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry.

We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation

We offer work-from-home flexibility as part of our hybrid workplace policy.

Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.

Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life.

We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary


The Success Manager plays a pivotal role in assuring a meaningful experience for our customers as they strive to solve big problems using HealthStream products and solutions.

By proactively engaging with customers in purposeful dialogue, the Success Manager helps to ensure optimal adoption of solutions in alignment with the customers organizational goals.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, procedures, and assigned training.

  • Develops and maintains an ongoing consultative relationship with the customer through regular engagement with key stakeholders to review satisfaction and utilization of products/solutions, share best practices, determine progress to organizational goals, and identify ongoing customer needs.
  • Solicits regular customer feedback and communicates responses accordingly to HealthStream internal stakeholders, including sales, product management, training, onboarding, and operations.
  • Utilizes data to analyze product utilization and adoption
  • Proactively intervenes where opportunities exist to improve utilization/adoption and ensure ongoing customer retention and growth
  • Maintains Salesforce documentation of customer engagement activities to ensure service continuity
  • Collaborates with sales, product management, onboarding/implementations, customer service, and other success management team members to ensure seamless interactions with our customers
  • Collaborates with product managers/owners of assigned solutions to ensure ongoing understanding of product design and metrics for customer success
  • Collaborates with implementations teams to develop onboarding plans for assigned products
  • Collaborates with sales and other Success Managers on account renewal strategy
  • Provides advisory support in pre-sales discussions to articulate the role of the Success Manager in supporting the customer
  • Collaborates with product, development, and content teams to develop customer facing materials for assigned products
  • Maintains the customer community site to support customer self-service by ensuring up-to-date product guides and templates, advertising webinar topics, and encouraging and engaging in discussions with and between customers
  • Collaborates with members of the HealthStream Community team to ensure customer resources on the community are effectively addressing their needs for self-service
  • Leads strategies to increase assigned product adoption on both a one-to-many and one-to-one basis with our customers
  • Identifies and nurtures referenceable accounts and assists to capture the customers success story and ROI
  • Collaborates with onboarding teams to develop onboarding plans for assigned products
Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

  • Experienced professional with a minimum of a bachelor's degree in healthcare, business, or technical field
  • Nursing degree, RN, and/or clinical experience strongly preferred
  • Minimum 3 years in a B2B customer success/sales or related role
  • Experience in healthcare organization preferred
  • Experience with HealthStream products from an administrator level is a plus
  • Experience in a SaaS business desirable
Skills and Abilities Required

  • Experience with Salesforce and a success management tool (such as Totango or Gainsight) is desirable
  • Proficiency in use of Microsoft Office Products
  • Excellent verbal and written communication skills
  • Understanding of data and its application to defining customer success
  • Technical acumen to support development of an in-depth understanding of assigned products/solutions
  • Function independently and use critical thinking to analyze and help resolve customer challenges with product utilization and adoption
  • Seek guidance from more experienced team members when encountering new/challenging situations
  • Effectively present information to management, customer groups, and HealthStream internal stakeholders
  • Collaborate as part of a team to optimize solutions and a seamless delivery approach
  • Interact and build relationships at various levels of customer organizations to identify their needs and work with them to find solutions that fit within their organizational strategy, culture, and constraints
  • Utilize data to demonstrate customer performance to desired outcomes
  • Coordinate activities across a number of customer accounts
  • Adapt to changes in strategy or approach as needed in a fast paced, innovative environment
  • Willingness to learn a variety of HealthStream platforms and products, and to commit to ongoing learning to maintain competence in assigned products/solutions
  • Travel up to 20%, staying overnight as needed to meet customer and internal company needs.
  • Seek guidance from more experienced team members when encountering new/challenging situation
Benefits

HealthStream offers a comprehensive benefits package to eligible employees, including:

  • Medical, Dental and Vision insurance
  • Paid Time Off
  • Parental Leave
  • 401k and Roth
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance
  • Short- and Long-Term Disability
  • Medical Bridge Insurance
  • Critical Illness Insurance
  • Accident Insurance
  • Identity Protection
  • Legal Protection
  • Pet Insurance
  • Employee Assistance Program
  • Fitness Reimbursement
If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team We hope you join us and be a HealthStreamer