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L2 Support Technician

3 months ago

Boise, Idaho, United States Diverse Lynx Full time
Position: L2 Support Technician
Company: Confidential

Location: Boise, Idaho
Duration: 6+ months Contract

Key Responsibilities:
  • Manage user incidents from the Service Desk and ensure timely response
  • Support manufacturing and lab tools, assist in new tool PC configurations, and resolve networking issues
  • Provide first and second level support, guide L1 technicians, and contribute to the knowledge base
  • Assist in additional projects, troubleshoot hardware issues, and support mobile phones and tablets
  • Troubleshoot advanced software issues, maintain printer queues, set up network components, and deploy equipment
  • Replace and upgrade parts, troubleshoot network issues, and assist in Active Directory administration
  • Assist with a diverse range of support issues, work in cross-functional teams, and demonstrate proactive and self-motivated approach
  • Show strong time management skills, prioritize workload, and excel in customer service orientation
  • Display excellent communication skills, ability to simplify technical explanations, and commit to continuous learning
Role Requirements:
  • 3-5 years providing end-user technical support is preferred
  • A+ Certification is a plus
  • Detailed knowledge of Active Directory, Windows XP, 7, and 10, anti-virus programs, Microsoft Office suite, etc.