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Customer Support Coordinator

3 months ago

Dayton, Ohio, United States Techmetals Full time

Customer Support Coordinator Role in Techmetals

  • Entry-level position allowing for growth and development
  • Administrative tasks related to email and phone customer interaction
  • Learn basic ERP and CRM navigation

Key Responsibilities:

  • Organize and maintain departmental records
  • Manage outgoing shipments and notifications for on-time delivery
  • Respond to customer inquiries effectively and promptly
  • Update customer information in CRM
  • Participate in continuous training and development

Requirements:

  • High School diploma or equivalent
  • 1-2 years of experience in customer support, sales, or marketing
  • Experience in a metal finishing field is a plus

Other Qualifications:

  • Techmetals or industry-specific certifications preferred
  • Self-motivated and results-oriented
  • No travel required

Additional Information:

  • Physical demands involve occasional sitting, standing, and lifting up to 30 pounds
  • Working environment includes exposure to shop floor areas

Our COMMITMENT

Techmetals values its employees' contributions and offers various benefits to support their personal and professional growth:

  • Shift Premiums
  • Flexible Schedules
  • Employee Assistance Programs
  • Technical Courses and Job Training
  • $2,000 Annual Tuition Reimbursement Program
  • Soft Skill Training, including Leadership and Communications Courses
  • Gainshare Program and 401k with Company Matching
  • Opportunity For Improvement Program (OFI)

Equality and Diversity:

Techmetals is an equal opportunity employer committed to fostering a diverse workforce and making hiring decisions based on merit and business needs, ensuring a discrimination-free workplace.