Current jobs related to Customer Support Team Leader - Dayton, Ohio - Rumpke of Ohio, Inc.

  • Team Leader

    2 weeks ago

    Dayton, Ohio, United States Express Wash Hold Co LLC Full time

    Job OverviewWe are seeking a highly motivated and experienced Team Leader to join our team at Express Wash Concepts. As a Team Leader, you will play a critical role in supporting the site's facility and operations responsibilities, delivering exceptional customer service, and driving sales growth.Key ResponsibilitiesDrive exceptional customer service, sales...

  • Nurse Team Leader

    2 weeks ago

    Dayton, Ohio, United States Premier Health Full time

    Nurse Team LeaderAt Premier Health, we are seeking a skilled Nurse Team Leader to join our Endoscopy team at Miami Valley Hospital. As a Nurse Team Leader, you will be responsible for collaborating with the inter-professional team to provide high-quality patient care. Your expertise will be essential in guiding the care delivered by the team and ensuring...

  • Nurse Team Leader

    2 weeks ago

    Dayton, Ohio, United States Premier Health Full time

    Job Title: Registered Nurse Team LeaderJob Summary:The Registered Nurse Team Leader is a key member of the nursing team at Premier Health, responsible for leading and collaborating with healthcare professionals to deliver high-quality patient care. This role requires strong leadership and communication skills, as well as the ability to work effectively in a...

  • Team Leader

    2 weeks ago

    Dayton, Ohio, United States Community Blood Center Full time

    Transforming Lives through Blood DonationsWe believe that everyone deserves more time to live life to its fullest. As a Team Leader in our Special Collections department, you will play a vital role in bringing hope to patients in need of blood donations and tissue transplants.Key Responsibilities:Oversee all special donations functions, including adverse...

  • Clinical Team Leader

    4 weeks ago

    Dayton, Ohio, United States Dayton Children's Hospital Full time

    Job Summary:The Clinical Team Leader is responsible for the overall operation of the Pediatric Intensive Care Unit (PICU) at Dayton Children's Hospital. This role requires a strong leader who can coordinate patient care, resources, and staff to ensure the highest level of care for critically ill children. The Clinical Team Leader will work closely with the...

  • Clinical Team Leader

    1 month ago

    Dayton, Ohio, United States Dayton Children's Hospital Full time

    Job Summary:The Clinical Team Leader is responsible for the overall operation of the Pediatric Intensive Care Unit (PICU) at Dayton Children's Hospital. This role requires a strong leader who can coordinate patient care, resources, and staff to ensure the highest level of care for critically ill children. The Clinical Team Leader will work closely with the...

  • Team Leader

    7 days ago

    Dayton, Ohio, United States Community Blood Center Full time

    About the Role:The Team Leader - Special Collections will oversee all special donations functions, including adverse events, reporting positive tests, and therapeutic phlebotomy. This role will also act as team lead in the center, assisting with registration, screening, and drawing blood donors as needed.Key Responsibilities:Oversee special donations...

  • Respiratory Care Team Leader

    2 weeks ago

    Dayton, Ohio, United States Premier Health Partners Full time

    Job Summary: We are seeking a highly skilled Respiratory Care Team Leader to join our team at Premier Health Partners. The ideal candidate will have a strong background in respiratory care and leadership experience.Key Responsibilities:Guide and support clinical staff in providing high-quality patient care.Direct care and ensure consistent workflow.Serve as...

  • Clinical Team Leader

    1 month ago

    Dayton, Ohio, United States Dayton Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Clinical Team Leader to join our Pediatric Intensive Care Unit (PICU) team at Dayton Children's Hospital. The successful candidate will be responsible for leading a team of healthcare professionals to provide high-quality patient care and ensure the smooth operation of the unit.Key ResponsibilitiesLead a team of...

  • Team Leader

    7 days ago

    Dayton, Ohio, United States Community Blood Center Full time

    About the Role:We are seeking a highly skilled and dedicated Team Leader to oversee our Special Collections functions. As a key member of our team, you will be responsible for ensuring the smooth operation of our collection services, including phlebotomy, heat sealing, and apheresis procedures.Key Responsibilities:Oversee all special donations functions,...

  • Customer Support Specialist

    2 weeks ago

    Dayton, Ohio, United States Modern Technology Solutions Inc Full time

    OverviewAt Modern Technology Solutions Inc, we're seeking a highly skilled Customer Support Technician to join our team. As a key member of our IT support team, you'll play a critical role in providing exceptional service to our customers.ResponsibilitiesProvide front-line support to customers via phone, email, and in-person interactionsManage support...

  • Clinical Team Leader

    1 week ago

    Dayton, Ohio, United States Dayton Children's Hospital Full time

    Job Summary:The Shift Coordinator provides clinical leadership and supervision of all unit staff in the Pediatric Emergency Department at Dayton Children's Hospital. This role works in conjunction with the Educator and/or Clinical Nurse Specialist to meet staff educational needs. The Shift Coordinator assists with the orientation and training of new...

  • Executive Leader

    2 weeks ago

    Dayton, Ohio, United States BIBIBOP Full time

    Leadership OpportunityWe are seeking an exceptional Executive Leader to oversee the daily operations of our food service operation. As a key member of our team, you will be responsible for training and developing team members, promoting teamwork, and creating an environment where team members are empowered and delighted.Key Responsibilities: Accountable for...

  • Shift Leader

    2 weeks ago

    Dayton, Ohio, United States Potbelly Sandwich Works Full time

    Shift Leader Job DescriptionPotbelly Sandwich Works is seeking a skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of associates to deliver exceptional customer service and drive sales growth.Key Responsibilities:Lead a team of associates to achieve sales and customer service goalsManage inventory, labor,...

  • Operations Supervisor-2nd Shift Leader

    2 weeks ago

    Dayton, Ohio, United States Performance Team Full time

    Job SummarySupervise and coordinate activities of workers responsible for ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts in a stockroom, warehouse, or yard.Key ResponsibilitiesReview inbound appointment logs and open order reports daily to plan work activities.Plan inbound and outbound...

  • Clinical Team Leader

    7 days ago

    Dayton, Ohio, United States Dayton Children's Full time

    Job Summary:The Clinical Team Leader plays a pivotal role in ensuring the smooth operation of our Behavioral Health unit at Dayton Children's. This dynamic leader is responsible for identifying procedures, processes, and patient care requirements, as well as allocating resources to meet these needs. With a focus on safety and quality, the Clinical Team...

  • Manufacturing Quality Inspector Team Leader

    2 weeks ago

    Dayton, Ohio, United States Supplier Inspection Services Full time

    Job DescriptionAt Supplier Inspection Services, Inc., we provide quality management support services to assist our clients in manufacturing and delivering high-quality products. Our clients include component manufacturers in various industries such as Automotive, Aerospace, Appliance, and general manufacturing.We are seeking a qualified individual to...

  • Assistant Store Leader

    4 weeks ago

    Dayton, Ohio, United States Speedway Full time

    Job Title: Assistant Store Leader/Assistant ManagerWe're excited to offer a challenging and rewarding opportunity for a motivated individual to join our team as an Assistant Store Leader/Assistant Manager at Speedway. As a key member of our retail management team, you will play a vital role in driving sales growth, improving customer satisfaction, and...

  • Assistant Store Leader

    4 weeks ago

    Dayton, Ohio, United States Speedway Full time

    Unlock Your Potential as a Store Leader at SpeedwayWe're excited to have you join our team as a Store Leader at Speedway, where you'll play a key role in driving sales growth, improving customer satisfaction, and fostering a positive store environment.Key Responsibilities:Lead and develop a high-performing team of store employees, providing coaching,...

  • Shift Leader

    4 weeks ago

    Dayton, Ohio, United States Potbelly Sandwich Works Full time

    Job Title: Shift LeaderAt Potbelly Sandwich Works, we're looking for a skilled Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of associates to deliver exceptional customer service and achieve sales goals.Key Responsibilities:Lead a team of associates to execute outstanding product quality and customer...

Customer Support Team Leader

2 months ago

Dayton, Ohio, United States Rumpke of Ohio, Inc. Full time
Job Overview

The Customer Support Team Leader plays a vital role in delivering daily hands-on guidance and direct assistance to the customer support staff. This position serves as a bridge, offering product and service insights, addressing inquiries, and resolving any emerging challenges that our clients may encounter with precision and effectiveness. Collaboration with internal teams is essential to enhance the customer journey and foster brand loyalty. The primary objective of this role is to uphold exceptional service standards, guarantee prompt and effective responses to all customer inquiries, assist with escalated issues, and sustain high levels of customer satisfaction.

Key Responsibilities:

  • Assist the customer support team with various tasks, including but not limited to: data entry for commercial and residential accounts, phone support, and email inquiries. Investigate customer issues and questions utilizing all available resources.
  • Manage account modifications. Ensure the completion of recycling rebates, route auditor findings, and updates to the database. Review and finalize residential and commercial work orders. Ensure the timely completion of monthly audit reports, data entry, billing, and auditing for designated accounts.
  • Effectively juggle multiple projects and propose systemic enhancements.
  • Establish and clearly communicate expectations while enforcing accountability standards. This includes conducting evaluations and providing daily leadership and coaching to team members, as well as coordinating adequate staffing and making real-time schedule adjustments.
  • Oversee training and development initiatives, assist in the recruitment of new employees, ensure compliance, manage terminations, and provide personnel counseling.
  • Foster a positive and professional work environment that promotes respect by interacting and communicating in a manner that builds strong relationships with customers, clients, colleagues, and management.
  • Maintain confidentiality of information. Adhere to company policies regarding data integrity and security.
  • Perform other duties as assigned.

Required Skills and Qualifications:

  • Proficiency in Spanish is preferred.
  • Ability to inspire staff and effectively address performance issues to meet standards; demonstrated leadership capabilities.
  • Outstanding interpersonal skills, along with sound judgment and decision-making abilities in personnel management.
  • Must communicate professionally with both internal and external contacts. Consistently present and maintain a professional appearance and demeanor.
  • Demonstrate efficient and effective work habits, both independently and as part of a team, striving to meet or exceed call center standards.
  • Advanced proficiency in Windows and Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
  • Execute tasks safely in compliance with all local, state, and federal regulations and company policies.

This job description is intended to outline the general nature, complexity, and level of work expected from employees in this position and should not be interpreted as an exhaustive list of responsibilities, duties, or skills required. It does not prescribe or limit the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.