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Digital Internal Communications Specialist

3 months ago

Oak Brook, Illinois, United States Administrative Portillos Hot Dogs LLC Full time
Job Description

Are you enthusiastic about leveraging digital platforms to engage, inspire and connect? Do you want to contribute to steering the company narrative through communication, strategic storytelling, and employer branding? Does digital optimization and organization excite you? Are you passionate about discussing delectable food and enjoying yourself? If so, we are eager for you to assist us in enabling Portillo's purpose of creating enduring memories through unparalleled food and experiences as part of the Communications Team.

The Digital Internal Communications Specialist should embody the qualities of a writer, project manager, critical thinker and innovative storyteller. This team member should excel in collaboration, organization, and articulation with the ability to condense messaging and work cross-functionally with a strategic mindset. They will play a vital role in steering our multi-channel communications and internal employment branding through our digital platforms, as well as collaborate closely with various teams across the company to digitize some of our conventional processes.

The role involves the autonomous upkeep of internal communications systems, including Portillo's Connect and other digital tools like email. The primary aim of the role is to enhance Team Member engagement and internal stakeholder communication, making them a key point of contact for all departments to consult, draft, edit, and update materials for our varied audiences within the company. The position demands an understanding of and ability to translate Portillo's communication strategy and carry out tasks in alignment with the strategy, such as engagement posts, newsletters and announcements, digital task creation, and document revision. The role will spearhead and execute multiple projects towards enhancing communication.

If you possess innovation, collaboration, and excitement for the potential of effective digital communication, we encourage you to apply and join our digital transformation towards excellence in e-communications.

CORE RESPONSIBILITIES

Contribute to Our Purpose of creating enduring memories by captivating the senses with unmatched food and experiences:

Family: Collaborate to ensure everyone feels at home, and we step up when assistance is needed

  • Drive connectedness across Portillo's through unique digital experiences in a busy, noisy segment
  • Collaborate with peers and stakeholders throughout Portillo's to represent the Communications team and voice in all internal digital communications
  • Partner and consult cross-functionally to determine who, what, where, when why and how content is being created, posted and delivered to our audiences
  • Participate in cross-functional workgroups and support different department needs
  • Create and deploy weekly company e-Newsletter, The Hound
  • Leverage AI to facilitate translation of key employee-facing communications into Spanish

Greatness: We're dedicated to being the finest and strive to continuously enhance. Our excellence is based on Quality, Service, Attitude, and Cleanliness

  • Organize and execute day-to-day activities related to digital communications projects and initiatives
  • Independently develop communications to enhance engagement for posting on the internal communications network, including weekly materials for the field, support center, commissaries, and all digital platforms
  • Manage internal Content Management System, the Knowledge Center
  • Consult on the enhancement of documents shared in the Portillo's Knowledge Center to include editing and alignment with Portillo's communications templates and strategies
  • Participate in maintenance and execution of company communications calendar and strategic approach
  • Execute scheduling and delivery of digital communications according to established business rhythms
  • Support creation and review of company communications, including PowerPoint presentations and videos for town halls and other companywide events, flyers and handouts for Team Member-facing communications using Microsoft Suite and basic design tools, and digital materials for internal workspace (Portillo's Connect)
  • Champion Portillo's voice when developing, executing, and reviewing internal communication materials

Energy: We operate with passion, urgency, and meticulous attention to detail

  • Subject matter expert on internal communications system (Portillo's Connect), and utilize other digital communication technologies to drive effective and engaging communications
  • Act as a primary contact for the creation of items published on Portillo's Connect
  • Acquire and interpret audience data, provide insights for key stakeholders of digital tools, then adapt the approach based on data and business needs by collaborating with partners to act on insights
  • Modernize company's digital materials and processes and implement methods to report on associated metrics

Fun: We delight our guests, connect genuinely, and bring smiles to each other's faces

  • Identify best practices and continuous enhancements to construct, deploy, and deliver digital communications across channels, for all audiences
  • Collaborate in the creation, launch, and ongoing maintenance of Internal Influencer program to boost team member engagement, including identifying and selecting potential internal influencers, developing prompts for influencers, consulting and editing content, tracking performance metrics, and providing feedback
  • Collaborate with departments across the organization, including People, Marketing, and Operations
  • Contribute to shaping the look, feel, and voice of Portillo's across internal communications channels to ensure consistency
  • Act as a passionate storyteller who is well-versed in new trends and advancements in digital media – brainstorm social media-style creative concepts and leverage resources to support their execution
  • Promote and safeguard the Portillo's brand narrative and image

ORGANIZATION RELATIONSHIPS

This role will collaborate with teams across the organization, including operations, marketing, learning and development, strategy, and others, as well as with the restaurants themselves. It's crucial that candidates maintain a positive attitude and function as a team player recognized for fostering relationships in a cooperative setting.

QUALIFICATIONS

Educational Level/Certifications

  • Bachelor's degree in Communications, Marketing, or a related field

Work Experience, Qualifications, Knowledge, Skills, Abilities

  • Strong critical thinking applied to project/program management
  • Ability to communicate clearly in written and oral communication skills
  • Knowledge of digital communication creation and delivery systems
  • Knowledge of Microsoft Suite tools as well as some digital graphic production
  • Basic knowledge of design programs in Adobe Suite is a plus
  • Understanding of data monitoring techniques as they relate to digital communications channels
  • Ability to organize work within a project management system such as SmartSheet and Asana
  • Skilled in multitasking, delivering under tight timelines, adapting to change
  • Ability to set schedules and manage deadlines effectively
  • Ability to build relationships and work collaboratively
  • Ability to lead change to keep pace with the changing digital landscape
  • Attentive to detail
  • Experience communicating with a dispersed workforce a plus

Travel Requirement

  • In-Restaurant Visits, including Team Member interaction (less than 20%)

Disclaimers

  • DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties, and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.