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Field Engineer 3
4 months ago
Position:
Field Engineer
Location:
Rensselaer, New York
Duration: 9 months
Rate:
$20/hr - $23/hr
Summary:
As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.
Responsibilities:
Provides support for software, hardware and networking support for desktops, laptops, and servers.
Provides maintenance and support on legacy products.
Supports Core, server products.
Performs disk replacement on enterprise storage products.
Installs and maintains PCs and associated software, networks, servers, and peripherals.
Supports network products from operational and maintenance perspectives.
Performs installs, moves, adds and changes as required.
Tests and certifies PCs, networks, servers, and client approved applications.
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system