Employee Benefits Account Service Representative

1 week ago


Portland, Maine, United States Cross Insurance Full time
The Cross Family of Agencies welcomes you. We need your talent and expertise.

POSITION PURPOSE
  • Initial point of contact for employer groups/employees on service related issues.
  • Foster long term relationships between Cross Insurance, our clients and their employees.
  • Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy our clients' needs and facilitate the processing of business.
  • Build solid partnership with Producers, Account Executives and Account Managers.
  • Make a positive contribution to the overall success of the Cross Insurance team.
RESPONSIBILITIES

ESSENTIAL FUNCTIONS:
  • Assist clients and their employees with day-to-day customer service correspondence on billing, eligibility and claims questions/concerns along with other issues as they may arise.
  • Notify Producer/Account Executive and/or Account Manager of any elevated billing, enrollment or claim issues.
  • Follow Quality Management guidelines to ensure proper and timely administration of assigned duties and functions.
  • Process enrollments/terminations in appropriate carrier websites or via email to carrier customer support in coordination with Enrollment Specialist.
  • Create and maintain daily customer service, new group, and pre & renewal activities in Brokerage Builder.
  • Current groups - may be required to provide pre-renewal notice (90 days in advance); obtain and send renewal to Account Manager with copy to Producer and Account Executive; request current census; market and quote benefit products with assistance of Producer/Account Executive and/or Account Manager; review quotes for accuracy; produce proposal for presentation to client. In absence of an Account Manager, assist Producer/Account Executive in all aspects of renewal submission.
  • Prospect groups - may be required to market and quote benefit products with assistance of Producer/Account Executive and/or Account Manager; review quotes for accuracy; produce proposal for presentation to prospective client. In the absence of an Account Manager, assist Producer/Account Executive in all aspects of new group submission.
  • Maintain awareness of new developments or changes with the various carriers and new Federal/State laws that may affect how our clients must administer their benefit programs. Complete tasks in Brokerage Builder.
ADDITIONAL RESPONSIBILITIES:
  • Attend and complete any training sessions or assignments as required.
  • Adhere to client service standards of the department and agency.
  • Perform other tasks on projects as needed/assigned.
QUALIFICATIONS REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • College degree preferred, however at a minimum a high school diploma or equivalent degree and at least one year of experience in employee benefit account management, or equivalent combination of education and experience.
  • Maine agent's license in Health and Life.
  • Possess communication skills necessary to communicate with insurance companies, clients and prospects concerning employee benefit lines of coverage.
  • High level of patience and empathy while working under pressure.
  • Intermediate knowledge of Microsoft Word and Excel preferred, basic working knowledge required. Knowledge of Power Point preferred.
  • Strong organizational skills, high attention to detail, responsive and self-motivated.
  • Team player and task oriented.
  • Possesses a bias for action and avoids workplace distractions.


  • Portland, Maine, United States Cross Insurance Full time

    The Cross Family of Agencies welcomes you. We need your talent and expertise. POSITION PURPOSEInitial point of contact for employer groups/employees on service-related issues.Foster long term relationships between Cross Insurance, our clients, and their employees.Develop and maintain a positive relationship and rapport with each insurance carrier to satisfy...


  • Portland, Maine, United States UniFirst Full time

    **Customer Service Representative - UniFirst ($750 Bonus)** **Location:** Portland, Maine **Job ID** As an industry leader in the rental, lease and sale of uniforms and facility services products, UniFirst Corporation has grown to become one of the largest companies in the garment services industry. UniFirst is recognized on the **Forbes Platinum 400 -...


  • Portland, Maine, United States CLYNK Full time

    Job DescriptionJob DescriptionSalary: $20/hrCustomer Service Representative CLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric "bag-drop" technology solutions. We are the fastest growing mode of beverage container recycling and the...


  • Portland, Maine, United States Cintas Full time

    Requisition Number: 173578Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...


  • Portland, Maine, United States Cintas Full time

    Requisition Number: 173583Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...


  • Portland, Maine, United States Cintas Full time

    Requisition Number: 173583Job DescriptionCintas is seeking a Route Service Sales Representative (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position...


  • Portland, Maine, United States Circle K Full time

    Store : 911 E Oldtown Rd, Cumberland, Maryland 21502Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...


  • Portland, Maine, United States Circle K Full time

    Store : 911 E Oldtown Rd, Cumberland, Maryland 21502Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...


  • South Portland, Maine, United States CLYNK Full time

    Customer Service RepresentativeCLYNK is a circular economy solutions provider. We make it easy for retailers, brands, redemption operators and everyday people to do the right thing through our consumer-centric 'bag-drop' technology solutions. We are the fastest growing mode of beverage container recycling and the most requested option by consumers. Our...


  • Portland, Maine, United States Five County Credit Union Full time

    TITLE Financial Service AssociateFive County Credit Union is seeking enthusiastic candidates to join as Financial Service Associates. We provide a dynamic work environment focused on career development and personal growth. This is an on-site position with paid training. Join us in helping our members meet their financial needs and enhance their financial...


  • Portland, Maine, United States MaineHealth Full time

    This position reports to the Treasury Services Manager and is responsible for assisting the Manager with the management of cash and investments. In conjunction with the Manager, ensures that cash and investments are properly allocated and transferred Accountant, Treasury, Senior, Accounting, Service, Healthcare, Manager


  • Portland, Maine, United States Spectrum Full time

    At a GlanceFull-time entry-level to mid-level customer service roles troubleshooting and resolving mobile customer technology and service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Mobile Representatives use patience and effective communication skills...


  • Portland, Maine, United States BayMark Health Services Full time

    Job DescriptionBusiness Development Representative***Position to be based in Northern Maine***A Business Development Representative reports to the Vice President of Business Development. With the oversight of the Vice President of Business Development, the Representative is responsible for creating and implementing a strategic marketing plan in their...


  • Portland, Maine, United States The Ladders Full time

    Greenbacker Renewable Energy Company is an independent power producer (IPP) and a leading climate-focused investment manager (IM), whose mission is to empower a sustainable world by connecting individuals and institutions with investments in clean energy. Since our founding in 2011, we've grown to over 180 employees in four offices-New York City, Portland,...


  • Portland, Maine, United States Ryder System Full time

    Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. )Portland MaineMonday-FridayPaid WeeklyYou thought that was it? Take a look at a few of these: Ryder has most recently been named One of Most Trustworthy Companies in America )byNewsweek, America's Best Large Employers )byForbes, World's Most Admired Companies )byFortune Magazine, Top...


  • Portland, Maine, United States Cross Insurance Full time

    The Cross Family of Agencies welcomes you. We need your talent and expertise. Small Commercial Lines Assistant Account ManagerAssistant Account Managers are primarily responsible for offering support to the Account Managers on the commercial lines staff while creating and maintaining strong relationships with customers, underwriters, and other industry...


  • Portland, Maine, United States Sun Life Financial Full time

    FullscopeRMS helps health plans and insurance carriers grow their businesses with our turn-key solutions for group life & disability, absence management, supplement health and medical stop-loss products. We are a subsidiary of Sun Life, a leading provider of group insurance benefits in the U.S.. FullscopeRMS also provides group life and disability plans to...


  • Portland, Maine, United States WEX Full time

    About Team / RoleWEX is seeking a Senior HR Employee Design & Delivery Lead to join our HR Enablement & Effectiveness team. In this role, you are a change agent, an experienced architect, and a relentless champion of delivering impactful solutions for our most valuable asset – our people. You understand that an exceptional employee experience is the...


  • Portland, Maine, United States Radiant Enterprises Full time

    Employee Sales Technology (m/f/d) with a focus on ticketing systemsAbout us:The Freiburger Verkehrs AG makes a significant contribution to the improvement of quality of life and the environment in and around Freiburg in the future-oriented industry of public transportation with its multimodal mobility offerings. We are looking for reinforcement for our team...


  • Portland, Maine, United States Sea Crest Beach Hotel Full time

    OverviewOpportunity: Employee Housing ManagerThe Employee Housing Manager oversees the general orderliness, cleanliness and safety of staff housing areas. You will be responsible for maintaining and managing Cape Wind used for Work & Travel students.Your FocusAssist International Students upon arrival; including driving company van to transport Students as...