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Field Service Technician I

3 months ago

Willowbrook, California, United States Canon Solutions America Full time

Field Service Technician I

Location: Burr Ridge, IL

Company: Canon Solutions America, Inc.

About the Role

If you're passionate about providing top-notch customer service and fixing technical issues efficiently, Canon Solutions America is looking for a Field Service Technician to join their team. Your main responsibility will be maintaining Canon-supported products and ensuring they meet service standards.

Your Impact

In this role, your key responsibilities will include:

  • Reporting product failure trends and serviceability issues to your manager
  • Providing efficient maintenance either on-site or in the shop
  • Maintaining technical information and necessary reports accurately
  • Ensuring customer satisfaction and effective communication
  • Keeping assigned machines running smoothly
  • Contributing to meeting branch/district performance targets

About You: The Skills & Expertise You Bring

This customer-facing role requires:

  • High School diploma or equivalent experience
  • Basic knowledge of internet environments
  • Willingness to complete required training programs
  • Ability to travel and valid driver's license
  • Capability to lift 50 pounds
  • Active physical condition for frequent movement
  • Compliance with customer protocols including COVID-19 measures

Company Overview

Canon Solutions America, Inc. provides leading-edge printing solutions and services to businesses of all sizes. Backed by Canon U.S.A., Canon Solutions America, Inc. focuses on promoting innovation, sustainability, efficiency, and cost-effectiveness through digital and traditional printing solutions. As a subsidiary of Canon Inc., Canon Solutions America, Inc. plays a significant role in the market with a strong commitment to professional advancement and quality service.